Michael S. Email & Phone Number

• Lead a nationally distributed team of 15 Site Reliability Engineers within the Department of Veterans Affairs.• Own critical system incident management process, through the following: o Driving active incidents to resolution through triage and system owner/SME collaboration. o Promoting targeted and actionable recommendations to reduce the length and frequency of incidents. o Acting as independent engineering resource in all post-incident RCA processes.• Primary technical stakeholder developing strategic plan to increase critical veteran services availability by 30% over the next 18 months through deeper engagement with major system owners.• Leverage cross-functional relationships to build pipeline of medium-to-long term engineering projects focused on the reliability and customer satisfaction of VA services.

Greater Seattle Area

• Manage a globally distributed Site Reliability team responsible for observability, performance, and reliability of a financial platform managing over 2 trillion in assets.• Planning, scoping, and delivering projects ranging from weeks to years in duration.• Provide tactical and strategic technical direction with a focus on holistic solutions to complex legacy issues.• Successfully grow team, internationally and domestically, through hiring, mentoring, and retaining exceptional talent.• Advocate and build education process providing regular access to team skills improvement and modernization.• Promote collaboration between various engineering and support teams to agree on solutions and sync on priorities and deliverables.• Participate in all new engineering project design reviews, providing infrastructure/SRE feedback to drive consistent experience and maximize uptime and utilization rates. • Drive streamlining and automation of release processes, reducing time to deploy and engineer effort by 50%.• Lead infrastructure architect of cloud migration project, including security and systems modernization, reducing operational expenses by as much as 30%.• Mature the usage of Agile processes within the team, including maintaining long term Jira roadmaps and boards, as well as running effective scrums, backlog refinement, and sprint planning.

Greater Seattle Area

• Individual contributor for building and managing systems, as well as tooling support for the entire software development lifecycle.• Senior operational monitoring and incident response escalation contact point, along with support and escalation for internal and external customers.• Responsible for building consensus on KPIs and metrics that drive balance between reliability, performance, operability, and cost.• Led coordination with external, cross-functional teams to deploy New Relic into infrastructure and codebase, driving greatly improved observability and incident resolution times.• Owner and SME for monitoring and incident detection tools including Splunk and New Relic.• Develop, maintain, and enhance full CICD pipeline involving Azure DevOps, Sonatype Nexus, and Octopus Deploy for over 150 engineering projects.• Primary technical designer and implementor for integration of major new product line, including migration from on-premise into AWS, implementation of IaC builds utilizing CloudFormation, and modernization of Windows/SQL Server systems stack.• Design and support high availability Windows server environments for SaaS product offerings with a strong focus on capacity planning and disaster recovery technologies to maintain 99.999% availability.

Austin, Texas Area

Responsibilities:- Directed, trained, and mentored junior systems, network and help desk staff on tactical duties- Consulted on long-term corporate infrastructure strategic initiatives, purchasing and planning- Managed the full systems stack, including storage, virtual infrastructure, operating systems and high level servicesWins:- Successfully completed a complete systems migration, from a locally concentrated physical to a geographically diverse, scalable and redundant virtual infrastructure as part of larger corporate restructuring and relocation- Led a successfully completed project to migrate all corporate email functionality from Exchange 2013 to Office 365. Responsible for all integration work including but not limited to: Active Directory/Azure synchronization, hybrid deployment mail flow, mailbox migrations, and Office 2016 rollout

Austin, Texas Area

Responsibilities:- Acted as sole Systems Administrator for all day-to-day support of local and worldwide remote clients with 24/7/365 availability as critical support point of contact- Responsible for managing/maintaining all datacenter roles, including but not limited to: networking, servers and services, backups, printers, and phone systems- Provided design, budgeting and planning for all long-term corporate IT projectsWins:- Lead technical role in moving company to new, larger site. Involved in all aspects of datacenter design, including electrical, network and physical. Successfully transferred services from old datacenter to new on schedule and under budget- Designed and completed full systems upgrade involving all aspects of the network, hardware, software and services with minimal user impact and zero unplanned downtime

Austin, Texas Area

Responsibilities:- Managed over 250 server and client systems across multiple platforms and corporate sites- Supported critical rendering clusters including performance testing and batch process scheduler setup and tuningWins:- Acted as key technical advisor in the design and purchase of multiple mid-sized rendering clusters. Developed performance tests to diagnose bottlenecks and recommend system requirement which reduced hologram render times by 50%- Recommended, planned and implemented network configuration refreshes for several client companies resulting in increased security and simplified maintainability

Austin, Texas Area

Responsibilities:- Administered production multi-tiered web cluster including redundant networking, high availability pairs of database servers and load-balanced web servers.- Supported development and business networks, as well as daily desktop support.Wins:- Architected and successfully implemented migration of customer critical web-based application and standalone production system environment to highly available cluster.- Developed plan and completed integration of independent client/server systems into centralized authentication scheme.

Austin, Texas Area

- Performed testing of C/C++ programs using Perl. Developed specifications for stress testing and verifying correctness of over 300 command types

Columbus, Ohio Area

- Member of team that provided 2nd/3rd level helpdesk support for Computer Sciences faculty, students and staff

Bachelor Of Science - Bs, Computer Science

Physics, Computer Science