Michael S. Email & Phone Number

• Lead a nationally distributed team of 15 Site Reliability Engineers within the Department of Veterans Affairs.
• Own critical system incident management process, through the following: o Driving active incidents to resolution through triage and system owner/SME collaboration. o Promoting targeted and actionable recommendations to.
• Primary technical stakeholder developing strategic plan to increase critical veteran services availability by 30% over the next 18 months through deeper engagement with major system owners.
• Leverage cross-functional relationships to build pipeline of medium-to-long term engineering projects focused on the reliability and customer satisfaction of VA services.

Greater Seattle Area

• Manage a globally distributed Site Reliability team responsible for observability, performance, and reliability of a financial platform managing over 2 trillion in assets.
• Planning, scoping, and delivering projects ranging from weeks to years in duration.
• Provide tactical and strategic technical direction with a focus on holistic solutions to complex legacy issues.
• Successfully grow team, internationally and domestically, through hiring, mentoring, and retaining exceptional talent.
• Advocate and build education process providing regular access to team skills improvement and modernization.
• Promote collaboration between various engineering and support teams to agree on solutions and sync on priorities and deliverables.

Greater Seattle Area

• Individual contributor for building and managing systems, as well as tooling support for the entire software development lifecycle.
• Senior operational monitoring and incident response escalation contact point, along with support and escalation for internal and external customers.
• Responsible for building consensus on KPIs and metrics that drive balance between reliability, performance, operability, and cost.
• Led coordination with external, cross-functional teams to deploy New Relic into infrastructure and codebase, driving greatly improved observability and incident resolution times.
• Owner and SME for monitoring and incident detection tools including Splunk and New Relic.
• Develop, maintain, and enhance full CICD pipeline involving Azure DevOps, Sonatype Nexus, and Octopus Deploy for over 150 engineering projects.

Austin, Texas Area

Responsibilities:- Directed, trained, and mentored junior systems, network and help desk staff on tactical duties- Consulted on long-term corporate infrastructure strategic initiatives, purchasing and planning- Managed the full systems stack, including storage, virtual infrastructure, operating systems and high level servicesWins:- Successfully completed a.

Austin, Texas Area

Responsibilities:- Acted as sole Systems Administrator for all day-to-day support of local and worldwide remote clients with 24/7/365 availability as critical support point of contact- Responsible for managing/maintaining all datacenter roles, including but not limited to: networking, servers and services, backups, printers, and phone systems- Provided.

Austin, Texas Area

Responsibilities:- Managed over 250 server and client systems across multiple platforms and corporate sites- Supported critical rendering clusters including performance testing and batch process scheduler setup and tuningWins:- Acted as key technical advisor in the design and purchase of multiple mid-sized rendering clusters. Developed performance tests to.

Austin, Texas Area

Responsibilities:- Administered production multi-tiered web cluster including redundant networking, high availability pairs of database servers and load-balanced web servers.- Supported development and business networks, as well as daily desktop support.Wins:- Architected and successfully implemented migration of customer critical web-based application and.

Austin, Texas Area

- Performed testing of C/C++ programs using Perl. Developed specifications for stress testing and verifying correctness of over 300 command types

Columbus, Ohio Area

- Member of team that provided 2nd/3rd level helpdesk support for Computer Sciences faculty, students and staff

Bachelor Of Science - Bs, Computer Science

Physics, Computer Science