Souvik M. Email & Phone Number

Mumbai, Maharashtra, India

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Advanced Care Manager is an expert track individual contributor at a leadership level and is a high Touchpoint of client contact accountable to serve the unique and complex needs of SAP Concur's largest and most complex clients.As an advanced Care Manager, I support my customers proactively to plan and run their business, achieving their goals optimally.

Bangalore Urban, Karnataka, India

• As Implementation Project Manager, I am responsible for redefining Employee expense experience by implementing Concur Expense & invoice solution.Key responsible areas (and not limited to):
• Handle high touch, large ARR and strategic clients across the world
• Manage client expectations, drive client deliverables, and exercise scope control, building cloud mindset
• Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
• Effectively communicate complex ideas and counsel clients to adopt the recommended solution for streamlining their existing processes
• Act as liaisons between users, product development team, extended services and sales for successful implementation

Bengaluru, Karnataka, India

• As partner certification manager, I guided technical Partners to develop integration and extend SAP Concur's core functionality and transform our mutual customers' approach to Travel and Spend Management. These.
• Identifying the best Concur APIs for the intended goal and ensuring the app integration adds value with an optimum user experience.
• Brainstorming with partners and creating integration architecture document.
• Regular liaison with partner CTO and team on completion of integration development
• Guiding partner about integration demonstration in front of app center certification team App Integration examples include:
• Financial integration into a variety of ERP systems

Bengaluru Area, India

• worked as escalation manager during India GST product launchfor India Oracle E-Business Suite financials customers. Responsibilities include:
• Managing the critical incidents & escalations for India GST product, serving the Indian enterprise customers.
• Designing & prioritizing action plans based on situational gravity, providing quick response to enhance customer experience.
• Providing mission-critical support for Premium Engagement Support Services, driving the fastest post-detection response for Indian customers.
• Engaging with the CXOs as the ultimate point of escalation, formulating & implementing premium support strategies & initiatives.
• Articulating complex technical issues & solutions in customer-friendly language, driving seamless acceptance & execution.

Bengaluru, Karnataka, India

• As part of Oracle E-Business Suite Financials product team, I worked as senior product support engineer.Responsibilities include:
• Research, troubleshooting, replication and testing of product problems, bugs, and client configurations as well as general application and technical questions.
• Tracking issue progress and provide regular updates to clients until incidents are resolved.
• Interaction with Development and Consulting Services as needed to resolve customer issues; working closely with Development to diagnose bugs and provide patches to customers.
• Participating in system and release testing, as needed.

Kolkata Area, India

Worked on Oracle Apps Finance Enhancement for GE Medical Systems through full enhancement cycle from Requirement Gathering to Code Migration to Production instance.

Mumbai Area, India

1. Oracle Application Support of Finance module for CMC India Limited.2. Oracle Application Implementation for CMC ebiz Inc. (Subsidiary of CMC India Ltd)

Bachelor Of Technology (B.Tech.), Information Technology, 8.37

Higher Secondary Education (10+2), Science, 83.7%

Secondary Education, General Studies, 86.5%