I have 16 years of diverse experience in the BPO/KPO industry leading Operations & Service Delivery, BI Reporting & Analysis, Business Process Excellence, Business Analytics, Client Management and handling large sized cross functional teams across domains like BFSI, Retail, Analytics and HRO. I am a seasoned business manager with focused customer centric approach and an expert in customer satisfaction analytics.KEY EXPERTISE:Service Delivery Leadership, Multiple Client Account Mgmt., Ethics & Compliance Supervision, Process Excellence & Analytics, Dashboards & BI Reporting, Customer Satisfaction (CSat) Analytics, Knowledge Management, Recruitment & Talent Management, P&L Management, Corporate Social Responsibility. Worked for reputed MNCs like GE, HSBC, Dell and AccenturePROFESSIONAL STRENGTHS:A) Service Delivery Leadership, Setting up Business Units and Management of Global ClienteleB) Process Excellence, Analytics and Consulting focused on Cost & Complexity ReductionC) Business Operation and Management of Global TeamsSKILLS:A) Strong mathematical / analytic foundation coupled with intellectual & entrepreneurial ability to think out-of-the-boxB) Ability to lead, plan and manage changeC) Demonstrated ability to recruit, build, and carry the teamD) Excellent leadership, team handling, presentation and communication skillsE) Ability to multi-task, handle shifting priorities with an enthusiastic can-do attitude and a service-oriented approach F) Strong problem solving skills coupled with excellent statistical / analytical concepts as well as the ability to resolve issues or accomplish tasks independently