Souvik Roy Chowdhury Email and Phone Number

Young, energetic and result oriented professional with over 15+ years of experience in the service industry. An enthusiastic learner having a knack for discipline and punctuality, which perhaps are ingrained in the personality from childhood being from Defense Forces background. Energetic & enterprising leader with a firm believer in Teamwork. Inclination towards sports has helped in developing traits like endurance, perseverance, patience and giving one’s best. A very quick learner with a deterministic attitude and pro-active approach. Possess an innovative and analytical mindset. Strong multi-tasking ability as well as the ability to manage deadlines in a dynamic, fast-paced work environment. Product enthusiast, presently serving as an Associate Director Product Management at Sprinklr (a B2B SaaS CXM platform) 10+Product ideation and creation for 100+ enterprise brands (including top notch blue-chips across industry verticals) Handled Business with 600+Head Count (Ops &P&L) Headed Multiple Product Transition and Recommendations to enhance Cost effective Customer Experience  Received multiple awards for excellent performance. Possessing valuable insights, keen analysis and openness to learn to implement best practices.Championed multiple six sigma projects to reduce cost and increase profitability- all projects successfully closed with substantial ROITurned around process and centres in metrics , received multiple accolades for having the best CSAT scores , increasing efficiencies which in turn lead to increased gross margins and having the best retention. Site has been awarded the best centre and accounts have been called out for having the highest profitability consistently. In the current role of customer services with HGS responsible for handling the Project of Solitaire base customers and building moats around the service to make the customer experience as anxious less as possible. By working on nps and customer voc, actively involved in solving key customer pain points by working closely with all the functions.