Souvik Sarkar (Pmp®, Psm, Itil) Email & Phone Number

Pune, Maharashtra, India

1. Led a business unit with 7 customers and 35+ associates, managing product implementations for US healthcare payors.2. Built and led a Test Centre of Excellence (TCoE), integrating automation, performance testing, and data migration into a cohesive framework.3. Onboarded new customers into the Production Support (BAU) process, ensuring seamless issue management and faster turnaround using Azure DevOps and ServiceDesk Plus.4. Increased process efficiency by 20%, generating $500,000 in annual savings by overcoming resistance to automation.5. Reduced defect density from 75 to fewer than 3 per sprint, generating $2 million in additional business opportunities.6. Cut defect turnaround time by 50% (from 4 weeks to 2 weeks), contributing to a $1 million increase in client retention.7. Architected a Python-based Data Migration Reconciliation Utility, ensuring seamless data validation with 100% integrity and zero loss.

Atlanta Metropolitan Area

Program: Localization Enhancement for Leading Cloud PAAS ProviderLed QA Delivery of localization enhancement based on Salesforce platform from offshore with fully automated End-to-End regression suite for 18+ critical business functions across Marketing and Sales cloud and integrating with 3 major financial and downstream applications. Automation of Salesforce front end UI via Selenium using BDD frameworks and automating the test execution CICD via GitHub, Maven, Jenkins andSauceLabs. Also performed code reviews and provided the final approval on the automation scripts before releasing the deliverable to the clientProgram: Product Suite and Service Migration for a Leading Cloud GiantLed Sprint Testing for 8 Scrum teams. Setup 3 distinct QA teams for 3 distinct public cloud networks built on Salesforce platform. Built the overall QA strategy, built an estimation model for Salesforce Testing which is eventually leveraged by the Practice TCOE covering various testing types including Sprint feature testing, localization testing, security testing, compatibility testing and data migration testing. Built the team from scratch and cross trained them across various functional domains.Program: Modernized Migration Testing for a Leading Healthcare ClientPrincipal test manager at Onsite for a complex Modernized Migration Program for a leading healthcare giant. Led the testing of claims processing, enrollment, membership and downstream verticals. Created and implemented new testing methods for environment stand-up validations. Created the Automation strategy and implemented automation frameworks using UFT. Managed relations with client, other implementation partners and sub-vendors. Key member of the Test Governance Leadership. Drove the agile testing initiatives

Atlanta, Georgia

As the principal test co-ordinator and defect manager for client NASCO, I was tasked with the successful performance of three novel products that affect the overall functionality of an essential healthcare provider system: PMR, NPE, and RBB. My input and expertise were integral to the planning, design and execution of all testing procedures, defect management and triage, and internal and customer testing projects. I also created and standardized test strategies and approved project delivery schedules. Furthermore, I initiated, configured and managed all testing tools and testing environments in order to meet aggressive customer timeline requirements. I ensured correct infrastructure setup to allow for prompt testing availability. I oversaw all test readiness activities and implemented PMR and NPE products for BCBSMA. I successfully negotiated with vendors to develop defect SLA and produce effective vendor and internal organizational group procurement SIT SOW’s. I delivered an elite customer service experience through responsive client interfacing, problem assessment and prompt determination of corrective actions. I also provided comprehensive following services regarding stakeholder concerns and input during the initial post-production phase of the project. Finally, I coordinated with maintenance and customer support staff to ensure a smooth project transition. ✯✯✯✯✯

Atlanta, Georgia

As Test Manager for client NASCO, I was responsible for conceptualizing, developing, and implementing test strategies for all PMR releases. I managed all aspects of the test environment, including formatting and configuration. I established testing estimates and time-efficient testing schedules. I also conducted essential test readiness and production design activities. In addition, I effectively coordinated with offsite staff to ensure project implementation and success. I implemented PMR at BCBSMA, Horizon, BCBSM, Care First and Anthem Plans. I also implemented a lighter version of the PMR program, PMR-Lite, as a strategic solution for incorporating an association mandated ITS Host data field. Finally, I managed and triaged all program defect issues as they arose. ✯✯✯✯✯

Eagon, Minnesota

I developed accurate SOW testing estimates as the Testing Team Lead for client BCBSMN for 5 distinct verticals and teams, including estimates for project cost, duration and number of resources needed to successfully complete the project. I oversaw SIT test readiness activities, defect management and all test execution. To improve efficiency, I implemented deadline-driven testing schedules. As team lead, I was responsible for interviewing, hiring, training and supervising staff in order to create knowledgeable and highly-motivated testing teams. Additionally, I promoted overall business growth by building strategic, highly beneficial relationships with Blue Cross Blues Shield of Minnesota clients and vendors, including: • NASCO• Cognizant• Infosys• IBMFinally, I implemented the BCBSMN specific NASCO Processing System for Claims Functionality, NASCO Control Plan Setup, Post Finance Testing, ITS HOST and Blue Squared Testing. I also identified CR testing items to be included in the SOW and effectively completed and submitted the project in accordance with the SOW contract. ✯✯✯✯✯

Southfield And Detroit, Michigan

Initially engaged in writing, executing and validating test case, I was quickly promoted to Test Lead. As a test lead for client BCBSM, I provided exceptional IT and SME support for all NASCO requirements and capabilities. Additionally, I developed test strategies to verify the scope of the project, as well as testing methodologies, communication processes and resource requirements. Promoted further to a delivery lead capacity, I managed budget and resource planning for the program. I delivered service level contracts within required budget and milestones. I continuously monitored compliance to resolve security and audit issues. I developed work plans, schedules, project estimates and status reports. Additionally, I developed and maintained productive working relationships with key stakeholdersI was tasked with creating ROM estimates essential to the initial phases of the project, as well as identifying and finalizing the project scope, business requirements and all business use cases. I implemented both local and NASCO requirements for the following: • 5010 837• OCR• Master Medical• Medicare Enhancements• COB• Benefit Configurator• Benefact• HCBO• 835• EOB FunctionalitiesI also identified and configured SIT and UAT test environments so that I could test in-state and out-of-state medical claims for various clients, including: Auto, National, MOS, IBU, Medicare, BlueCard, ITS, and FEP groups. I implemented the BCBSM specific MOS program, as well as BlueCard, ITS HOST, ITS HOME, and the LDUES program as mandated. Finally, I extensively utilized NPS applications and ClearQuest to test data creation, analysis and validation for the following: eFDE, HIQK, HEHK, HRBK, TPOL, and File Maintenance Applications ✯✯✯✯✯

Middletown, Connecticut

As a senior business analyst and document control manager for client Aetna, I was tasked with conducting interviews, assessing quality process holders, and all aspects of project development, including the gathering of program requirements, the development of program scope and the creation of WBS. I provided essential support as an experienced business analyst during project design, development, testing and warranty phases. I routinely acted as a go-between for executive team members and key stakeholders. I was responsible for preparing detailed functional requirement documents and creating realistic user-interface mockups. Furthermore, I implemented the HIPPA mandated National Provider Identifier via the Provider website portal and created a much-needed traceability matrix in ReqPro. I provided indispensable leadership in the automation of Aexcel Provider Data Maintenance in the Enterprise Provider Data Base. Additionally, I streamlined and increased project efficiency by implementing systems to capture NPI information during ERA-EFT automatic enrollment. Most importantly, I delivered a high-quality product within the client’s desired budget and timetable. ✯✯✯✯✯

Postgraduate Degree, Computer Science, Excellent

Ms, Materials Engineering And Science, Cum Laude (3.67 Gpa)

Activities and Societies: Awarded Engineering Intern (EIT) from the state of South Dakota. Awarded Graduate Teaching assisantship &.

Be, Metallurgy, 1St Class

Activities and Societies: META Club, Regatta Club  Bachelor of Engineering (2001) from Government College of Engineering, Pune (India).