Souvik Choudhury Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

•In charge of Customer Life Cycle Management & CBS (Convergent Billing System) Applicationdeliveries & customization for MTN CONGO (Service delivery & Operations), MTN Eswatini and MTN Irancell (project delivery & Implementation). Involved with Projectteams for designing & understanding the new customizations in the CRM tool from Business &Operations Perspective.•Management and enhancement of Client Engagement Activities in the OpCo to ensure KPIs and SLAs are met in time.•Responsible for Preparing KPIs, targets on monthly basis

Bangalore Urban, Karnataka, India

•Project Manager (Implementation, Design and Delivery) from Tecnotree Corporation for FreshService ITSM tool implementation for Tecnotree Global Operations and IT management (India, Europe and LATAM).•Designing the business requirement for the ITSM tool•Engagement with vendor (Freshworks) to drive the project and manage the deliveries as agreed in the roadmap.•Engagement with vendors for 3PP integration with ServiceNow & Jira (On premise & Cloud)•Preparation of Business Process Models and workflows and designing business rules•Communication with Customers for introduction and induction to the tool

Cotonou

• Responsible for leading the Service delivery and operational management of the Tecnotree Agility Product suite in MTN Benin• SME for Billing, Charging and Customer Management Solutions.• Responsible for Coordination of Solution requirement sessions, Requirement Validation Sessions and UAT with Customer to ensure that the final product delivered is the finest and optimized version of the requirement.• Involved with Project Delivery teams for designing & understanding the new customization in the CRM tool from Business & Operations Perspective. Analyze projects and their Viability – Derive the data from Macro level To Micro level for analyzing the potential opportunities in the upcoming years through internal Tecnotree Business & External Third-Party Customers.

As a Software Engineer in Tecnotree Corporation, my job is not only to manage the seamless operational process at client sites but also to identify, document and suggest better processes, bug fixes and fine tune various product functionalities.

Trainee

Bachelor Of Technology - Btech, Electronics And Instrumentation Engineering, 7.3

Activities and Societies: National Entrepreneurship Network

B.Tech, Applied Electronics And Instrumentation Engineering

Activities and Societies: Coordinator of National Entrepreneurship Network, Active member of National Service Schmeme(NSS)As a student.

+2, Science

Activities and Societies: Debates, Quiz, Cultural Commitee, SportsAs a student of Holy Cross School, my goal was not only to excel.