My career journey started in a call center technical support role where I met and exceeded metric standards. I consistently received good customer satisfaction surveys and was close to breaking the site record for good CSATs in a row with 94 and the site record being 101. I mentored classes where I helped answer questions the students may have with work processes. I coached individuals who were struggling with call flow, call processes, or positioning of calls. I listened to and graded calls for quality assurance purposes. I helped set goals for our team and ran team meetings. I occasionally helped the training team administer the end-of-training tests. During my time in technical support, I learned many valuable skills not only in technical support but customer service and management. I took these skills and became a property manager. I led a team of cleaners, set schedules, managed inventory, and handled guest interactions. I was the first person in this position and was responsible for building the processes and standards. I implemented new processes including scheduling, callouts, inventory, and disciplinary action. Within the same company, the owner saw my ability and drive and had me become his executive assistant as well. I handled multiple calendars combining them on different platforms, created company documents, ensured communications were handled promptly, and all day-to-task were completed or rescheduled when needed. Now I'm ready to bring my skills to your company!