Alan Souza Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Reduced Onboarding Time: Decreased new agent onboarding time from an average of 14 days to just 3 days through comprehensive training sessions‰
• Standardization of Client’s FAQ: improving client’s satisfaction up to 90%‰
• Common Enquires Dashboard: improving overall customer experience‰
• Training: +5 training session for new customer service representatives‰
• Social Media Management: discord, telegram, instagram. To ensure client’s enquires to be solved on those channels.

Vienna, Austria

Data manipulation of the cases; calculation of the sum of the court fees; updating clients about the case status; manage database of the main cases, customer service complaints and quality control.

São Paulo, Brasil

• Diverse Team: member of a diverse teams of over 10 collaborators, engaging with more than 200 physicians and managing 6 hospital accounts (including 2 of the largest hospitals in Brazil - private and public);
• Key Account Management: leading to the successful onboarding of my main account into our retention program SafetyZone. Increasing sales on 10% and protecting our brand from generic treats;
• Public Sales Expertise: Orchestrated the sales bidding for the biggest public Cardiology… Show more
• Public Sales Expertise: Orchestrated the sales bidding for the biggest public Cardiology account in the district (Hospital Dante Pazzanese - reference in Cardiology), increasing the district sales in 30%;
• Continuing Medical Education: executed several scientific meeting within the key Hospitals of the district, leading to increase of 15% of sales;
• Account Mapping: responsible for identifying the key decision maker within the key account (head of department, boarding members, buyers and hospital administrators) and developing action plan to secure sales contracts;

São Paulo

• Market Research: Conducted in-depth market research with over +200 clients. Representing sales team in the marketing plan development and executionš
• Product Lunch: organizing and executing 4 scientific meetings in my key account that lead on standardization of Profenid Protect on the district main orthopedic clinic (Orthocity). Increasing 20% of sales and leading.
• Data Analysis: focal point… Show more
• Data Analysis: focal point within the district for market share, Drug Distribution Data (DDD), sales and quota calculation analysisš
• Buddy-Program: mentor for new comers on the team regarding business analysis, product training and overall-process and systems. Mentor of 5 new sales reps, improving onboarding process for recently hired salespersonš
• Recognition: Received an award for the highest market share growth in Brazil in a highly competitive environment (vitamin D market +20 competitors). Show less

São Paulo

• Business Analysis: Creation of the retail sales dashboard to Distribution Managers (Hosp/Onco) - improving sales analysis for the sales team by making daily update on sales information.”
• Implementation of CRM Project (PingPong) - onboarding of key account hospitals and clinics to our discount program for better account management. Improving sales in 15% and training sales team to use the system.”
• Customer Service: Increase the Customer Service response average from 7 days to 2… Show more
• Customer Service: Increase the Customer Service response average from 7 days to 2 daysr
• Sales Contracts: Bidding of the biggest Private Insurance Accounts (Unimed & Amil) increasing sales in 30%. Show less

São Paulo

Sales force administrative support - Hospital & Oncology sales team

Postgraduate Degree, Sales, Distribution, And Marketing Operations, General, 9.2/10

Ux Design Bootcamp Vienna Fall 2023

Bachelor'S Degree, Executive Assistant (2013)