Strong experience in IT service management, including the implementation and support of ITIL processes. Ability to lead projects, manage resources, and meet deadlines and goals;Strong analytical skills to identify trends, opportunities for improvement, and development of strategies. Excellent communication and interpersonal skills to deal with stakeholders at various levels. Proficient in IT service management tools, such as ServiceNow, Jira and Cervello;Knowledge and application of continuous improvement principles for ITSM process optimization.