Douglas H A Souza Email and Phone Number
Strong experience in IT service management, including the implementation and support of ITIL processes. Ability to lead projects, manage resources, and meet deadlines and goals;Strong analytical skills to identify trends, opportunities for improvement, and development of strategies. Excellent communication and interpersonal skills to deal with stakeholders at various levels. Proficient in IT service management tools, such as ServiceNow, Jira and Cervello;Knowledge and application of continuous improvement principles for ITSM process optimization.
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It Service Management Senior AnalystAccenture Brasil May 2021 - PresentSão Paulo, Brasil -
Analista De Processos De TiCogna Educação Sep 2020 - Apr 2021 -
Analista De Processos De TiSomos Educação Mar 2016 - Sep 2020São Paulo, Brasil -
Analista De Suporte De TiAlgar Tech Mar 2014 - Mar 2016São Paulo, Brasil
Douglas H A Souza Education Details
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Gerenciamento De Redes De Computadores -
Ciência De Dados - Bi, Big Data & Analytics
Frequently Asked Questions about Douglas H A Souza
What company does Douglas H A Souza work for?
Douglas H A Souza works for Accenture Brasil
What is Douglas H A Souza's role at the current company?
Douglas H A Souza's current role is IT Service Management Specialist | ITIL 4 | KMP II | IT Governance.
What schools did Douglas H A Souza attend?
Douglas H A Souza attended Centro Universitário Fmu | Fiam-Faam, Anhanguera Educacional.
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