Management of the Commercial Operations team, sales plans, contracts and resourcing, profitability, and costs, planning and forecasting, risk analysis.Third Party Management at an international level in the implementation of multiple systems in a portfolio of 5 large-scale projects.Experience in operations, data analysis, analysis of key performance indicators, decision-making support, aligned with customer satisfaction.

Worked for two years in a group for Brazilian project managers in Canada, organizing events and lectures with the aim of facilitating the transition to the Canadian job market and promoting networking between members.

• Processing all money transactions in store, while focusing on delivering the best customer service to all customers by acting with a customer comes first attitude and connecting with them, discovering and responding to their needs.• Responsible for processing orders and creating invoices, besides reviewing incoming purchase orders and ensuring orders conform to health safety guidelines.• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Performed through research and documentation of inventory discrepancies in order to identify root cause analysis and provide solutions.• Strengthening valuable competences such as working well and efficiently under pressure and stress, teamwork, customer service, multitasking, strong communication skills and interpersonal skills.

• Managed the detailed project planning effort, including the formulation of the project scope, definition of the project deliverables and the required delivery dates, creation of a logical work breakdown structure, definition of major project milestones, accumulation of all project cost and benefit estimates. • Documented the project dependencies and ensures a viable work plan is created that result in the on-time completion of the project.• Managed full life cycle implementation of ERP system (Protheus) from project initiation, planning, design, execution, monitoring, controlling, go-live, to project closure and follow up for Logistics and Supply Chain modules (Transportation Management, Freight Management – loading and unloading vehicles, Fuel and Liquids’ Management, Warehouse Management, and Order Management).• Managed cross-functional teams of up to 25 developers, programmers and analysts to meet the project’s objectives and stakeholders’ expectations, working to balance the competing constraints on the project with the resources available, performing communication roles between the project sponsor, team members, and other stakeholders, and providing direction and presenting the vision of success for the project to the team, all the while demonstrating strong relationship and communication skills while displaying a positive attitude.• Adhered to the Project Change Management process for controlling the project scope, schedule and cost baseline, and monitors the project execution to ensure that the plan is being followed using MS Project Server. • Created and effectively coordinated or approved documentation to explain changes to the baseline, and ensured the approved changes are implemented. • Maintained or monitored logs of all submitted changes and their status.• Developed or approved an effective plan for communicating project information to the project team and to the project stakeholders.

• Managed ERP systems implementations of 7 separate projects simultaneously throughout the world.• Implemented SAP solutions such as HR, GRC, BI and MM (migration, roll-out, go live and follow up stages).• Developed a database management program for each separate project, and one database to be used universally.• Generated reports on SAP BI, analyzed and presented critical data, while carrying out administrative tasks.• Trained 50+ users on the new solutions.• Updated the project and redefined the scope creating the WBS, schedules and project plan.• Coordinated and organized projects with different sizes and timelines.• Created a detailed work plan which identifies and sequences the activities needed to successfully complete the project. • Met with project stakeholders to communicate and discuss project progress, schedule, risks, issues and recommendations.• Prepared monthly project status reports (PowerPoint, Excel and Word). • Defined goals and deliverables together with stakeholders.• Acted as a team player, creating professional relationships within diverse areas of the company, focusing on the success of the project. • Defined the number of resources to meet the goals and worked on new staff allocation when necessary.• Helped project teams by providing administrative, technical and clerical support, and assisted in organizing the team manager’s calendar.• Conducted research online for information and requested further information for documents that are deemed incomplete.• Handled the analysis of data, development of reports, proofreading and editing of documents, and preparation of presentations on Microsoft Excel.• Provided support to Project Managers by organizing team meetings and communication per project specifications in order to maintain project deliverable schedules.• Analyzed and verified documents for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

• Improved replenishing process in the manufacturing line, implementing 5S and lean techniques.• Conducted time studies and motion economy studies of workers on the assembly line to find opportunities for improvement.• Reviewed factory plans and layout schematics and rearranged a few workstations to reduce transportation of materials and improve pipeline flow. • Boosted employees’ performance by 30% and satisfaction rate by 25% within a 1-year period by establishing new workflow and introducing new technologies to assist in everyday life.• Reported weekly to the Plant Manager with analysis on KPIs, and Root-cause analysis for ongoing problems throughout the production pipeline.• Prepared monthly project status reports (PowerPoint, Excel and Word) on key performance indicators to the PMO office. • Worked with Scrum team and management to optimize workflow, eliminate roadblocks, and nurture continuous improvement and growth in Agile maturity.• Assisted in the planning and coordination of meetings, follow-up of action items and key issues.• Supported global operations in budgeting, expenses, forecasting, and resource planning.• Created and maintained project artefacts, meeting materials, reports and status updates.• Monitored project schedules, deliverables, and milestones.• Assisted with communications and tracking action items to closure.• Developed relationships and coordinated across teams to facilitate project execution.• Contributed ideas and concerns, and escalated issues for resolution.• Assisted with moving the project teams to a more AGILE mindset. • Performed through research and documentation of inventory discrepancies in order to identify root cause analysis and provide solutions. Researched cycle count variances and identified problem areas and items. • Analyzed inventory forecasting, and processed purchasing orders and invoices.

• Developed, documented and delivered an ergonomic process involving HR, employees and third parties to improve work environment when special accommodations were required. • Completed Value Stream studies on multiple special accommodation cases to identify and eliminate possible red flags.• Used an Agile approach and lean techniques to the project.• Participated in business process reengineering.• Balanced the client and development teams needs.• Delivered recommendations on most effective way to meet customer needs and grow the client satisfaction.• Worked with cross-functional teams to design or re-engineer business processes and take ownership of their translation into design specifications, implementation and transition to operations.• Identified and facilitated measures to improve quality, cost and revenues that result in economy in projects costs.• Supported office coordination in organizing seating and equipment.• Negotiated favorable terms and pricing arrangements with third parties, saving at least 15% annually.

• Recruited, interviewed, and screened prospect international students to study English at the university. • Served as liaison between university and prospects to ensure everyone’s needs were met. • Organized recruiting events and fairs both locally and internationally. • Gained experience effectively communication with people from varied background.