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Costa Rica

Costa Rica

Designed, configured, and implemented WAN and LAN for optimal performance.Conducted performance testing and troubleshooting to ensure network operation.Collaborated in the installation and configuration of firewalls and network security systems.Resolved network and telephony issues through effective troubleshooting in VoIP solutions.Managed technical projects related to the implementation of applications in the contact center.

Costa Rica

Cartago, Costa Rica

Working with students in preschool, primary and high school levels.Achieved the students to see programming as an everyday language.Implementing lesson plans in which students learn to program using active methodologies and use of technology.Implementing Java coding classes using programs such as Scratch, Scratch Jr, Alice 3, Greenfoot, Eclipse and others.Creating all class resource development, presentation, graphic organizers for active learning methodologies.Developing methodologies where students learn to program by developing video games.Active learning methodologies, cooperative learning, and visible thinking routine implemented in class: see- think-wonder, PBL, compare and contrast, think-pair- share, I used to Think... Now I think and others.

Cartago, Costa Rica

Served in company staff (+50 employees) with basic day-today technical support.Administered Active Directory user accounts and monitored WatchGuard firewall security.Managed disk space and storage capacity on NSF file share server.Assisted in purchasing, planning, and implementing new servers, computers, software, printers, and VOIP phones.Supervised and assisted teachers and staff in implementing technology in the classroom.Migrated Exchange local server to Office 365 cloud server.Conducted basic IT training workshops for staff and redesigned the local network.

San José, Costa Rica

Installing, configuring and management services: DNS, DHCP, WSUS, Active Directory and Group Policy in Windows server platforms 2000, 2003 and 2008.Maintain to Windows 2000, Windows XP, Windows Vista, Windows 7 platform.Configuring and administration of Mcafee Epo 4.5 console.Management tools such as Websense web filtering and FortiClient.Configuring of database engines data SQL Server 2005 and MySQL.Installing Apache, Apache Tomcat and PHP applications.Supporting of Cisco Network equipment.Making backups and cloning computers using the Ghost and Acronis tools.Supporting hardwired and wireless networks LAN and WAN.Providing preventive and corrective maintenance to hardware labs of MEP-PRONIE program.

San José, Costa Rica

Serving in company staff (+50 employees) with basic day-today technical support.Maintain essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, tablets, projectors software, and hardware.Maintain the security and stability of wireless and hardwired network.Providing help desk support on site and remotely building and setting up computer, setting user profiles, establishing user VPNs.Committed to the company, I reduced the number of cases to external technicians by 100%, requesting all cases of support to different technologies in a more agile way.Strong understanding of networking protocols (such as TCP/IP). OSI. Understanding of Internet protocols such as DNS, HTTP, TCP/IP, and SSL.

Cartago, Costa Rica

Management and resolution of support cases that present users across the enterprise.Providing preventive and corrective maintenance of both hardware and software.Administrating Active Directory Windows Server platform.Supporting via phone and remote access to end users.Purchasing, trading and guarantee both hardware andsoftware.Supporting and maintenance of hardwired and wireless networks.

Maestría, Gestión De Ti

Risk Management Professional Iso 31000, Risk

Six Sigma Yellow Belt Professional

Scrum Fundamentals Certified, Scrum

Bach. Ingeniería En Sistemas De Computación

Técnico, Técnico En Reparación De Computadoras