 Customer Service: To improve the customer satisfaction & to interact with key & major customer help redressed customer complaints. Ensure that customer satisfaction is enhanced though logistics planning and demand fulfillment and meeting with other managers to discuss possible improvements to customer service.. Acquisition of fresh business for both Global Positioning System generation of new sources of revenues from existing clients and post acquisition ensuring flawless operation across the country . Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Provides pricing and delivery information, processes orders, and prepares cash reports. Co Ordination with the accounts department regarding all sales figures month end, Cash Handling, Collection and preparation of month end reports and Authority responsible for Regional Sales and Administration function. Training staff to deliver a high standard of customer service. Leading or supervising a team of customer service staff. Reviewed logistics operations – evaluated logistics efficiency, effectiveness and compliance with procedures. Evaluated and analyzed tracking and status reports and provided updates to customer.

eTrans will create transparency in the goods transportation value chain and pro-actively improve fleet utilization. eTrans will always demonstrate ethical conduct, good corporate citizenship, transparent partnership with customers for manufacturing industry & transport operators, to achieve enhanced level of profitable growth in its core business and diversify into such areas which strengthens its core business value proposition.