- Leading the Network & System team to be more competent in both hard-skill and soft-skill- Provide training, coaching the team and help them to certify the important certification requiredby partners- Manage and control the team to ensure the technical team operation running smoothly- Initiate and coordinate development of action plans to learn or drive new technology- Assist sale and pre-sale team to study customer requirement and provide solution - Adhere to all company policies, procedures and business ethics codes and ensure that they arecommunicated and implemented within the team- Responsible for the performance and development of the technical team- Network and System Project planning, leading and implementation.

GCX is the another business of the NeocomISP where is the first standard Tier3 data center in Cambodia for providing co-location, global cloud storage service and VPS. Thus, I was working to handle 2 roles as the Network Operation Center Manager and Data Center Manger at the same time. - Daily audit on the whole power system to ensure power stability for supplying in IDC - Daily audit on cooling and air conditioning system of IDC to ensure the temperature is in the defined value - Manage on network infrastructure and environment of IDC as the standard ANSI TIA-942 Tier 3- Provide training to sale team and engineer team to get concept and knowledge of standard IDC- Manage inventory for all customer equipment for move in to IDC - Facilitate customer during their moving in equipment and servers - Guide and explain customers for facilities design in IDC during their visiting - Provide daily report of activities in IDC to president and CEO - Report to vendor for any abnormal alarm or fault in IDC

- Re-arranged NOC shift duty schedule to balance the rotation of NOC staffs for each working shift to improve the efficiency of network monitoring and supporting customers. - Re-defined daily/weekly/monthly report all NOC Engineer to meet the requirement of commercial and management team.- Proposed to System team to install/implement more network monitoring tools such as Nagios, SmokePing, Cacti to improve proactive and alertness. - Manage IP address assignment for allocation to customers- Provide training to NOC Engineers for the configuration of DIA, SIA, DPLC, MPLS, IEPL and IPLC circuit. - Provide training to NOC Engineers for basic diagnostic the problem on SDH and DWDM- Provide troubleshooting guideline for the problem on Layer1, layer2 and Layer3 network. - Brief and train for any revision of network infrastructure to NOC Engineers. - Audit and verify on ticket management system to ensure that all complaining and outage are properly record with the detail root cause and solution. - IP routing optimization to improve service performance and minimize latency - Perform network maintenance and optimization to improve network performance and service availability. - Closely work with commercial team and planning teams to provide the solution to customer- --- Cooperate with engineering team for service and network equipment provisioning. - Coordinate with national and international partners to provide and delivery services (IPLC, IEPL and IP Transit …) to customers.

- Configure network devices, switch, router to provide service to customers - Maintain and troubleshoot problem on network infrastructure - Perform network maintenance and migration to improve network service performance - IP routing optimization to improve service performance and minimize latency - Support NOC to troubleshoot complaining from customers- Provide training and guideline to NOC Engineer how to troubleshoot problem- Study customer requirement and provide solution to customer

- Manage and maintain transmission network, service delivery and service quality assurance and performance management.- Perform fault troubleshooting, fault handling and escalation (identifying and responding to faults on Company’s system and networks, liaising with 3rd party suppliers, handling escalation through to resolution). - Perform regular monitoring of the network performance to ensure maximum possible service availability and high performance. - Work with Network Operation Centre, International Telecom Centre or other operators/companies to complete assign tasks efficiently. - Perform basic troubleshooting and problem handling of power systems. Provisioning (IP assignment, core network configuration, monitoring and graphing for network infrastructure and other customer network services). - Facilities provisioning (installing racks, coordinate setting up power, installing Ethernet, fibre and console cabling, remote power and KVM). - Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POP). - Maintenance of Wiki and technical documentation (for NOC) of processes and procedures used throughout normal operations. - Development of knowledge and skill in network and system administration, particularly with regard to Company’s own architecture and platforms. - Participate in a 24x7 call-out rota (work as shift). -Tier 2 supports for technical related issues and ISP services - IP, VoIP, SDH and Infrastructure monitoring and issue handling

- Provide training to new technical support staff for company products and networkinfrastructure - Remote support the SLA customers (Bank, Microfinance, Casino...) - Coordination on technical support operation- Report and escalate critical technical issue to NOC team - Daily and weekly report of the technical support operation to the CIO

 Second level technical support officer and technical consultant Install and configure Internet connection  Troubleshoot all Internet connection problems (WIMAX, DSL and Fiber optic)  Configure VPN connection  Monitor on WIMAX and DSL performance  Monitor all network devices and traffic by using Cacti, NAGIOS and PRTG  Troubleshoot customer email problems  Troubleshooting company and customer network  On phone and on site technical support  Testing on fiber optic link performance  Configured CISCO switch and GEPON OLT  Network and system consultant on customer network

 On phone technical support  On site technical support to deal with customer problem  Install Internet Connection ( Cable modem and DSL)  E-mail client configuration  Network maintenance  Configured and maintenance on IPcop Server as Proxy and Firewall  Research on VoIP system