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Phnom Penh, Cambodia

Phnom Penh, Cambodia

Phnom Penh, Cambodia

- Leading the Network & System team to be more competent in both hard-skill and soft-skill- Provide training, coaching the team and help them to certify the important certification requiredby partners- Manage and control the team to ensure the technical team operation running smoothly- Initiate and coordinate development of action plans to learn or drive.

Phnom Penh, Cambodia

GCX is the another business of the NeocomISP where is the first standard Tier3 data center in Cambodia for providing co-location, global cloud storage service and VPS. Thus, I was working to handle 2 roles as the Network Operation Center Manager and Data Center Manger at the same time. - Daily audit on the whole power system to ensure power stability for.

Phnom Penh, Cambodia

- Re-arranged NOC shift duty schedule to balance the rotation of NOC staffs for each working shift to improve the efficiency of network monitoring and supporting customers. - Re-defined daily/weekly/monthly report all NOC Engineer to meet the requirement of commercial and management team.- Proposed to System team to install/implement more network.

Phnom Penh

- Configure network devices, switch, router to provide service to customers - Maintain and troubleshoot problem on network infrastructure - Perform network maintenance and migration to improve network service performance - IP routing optimization to improve service performance and minimize latency - Support NOC to troubleshoot complaining from customers.

Phnom Penh Cambodia

- Manage and maintain transmission network, service delivery and service quality assurance and performance management.- Perform fault troubleshooting, fault handling and escalation (identifying and responding to faults on Company’s system and networks, liaising with 3rd party suppliers, handling escalation through to resolution). - Perform regular.

- Provide training to new technical support staff for company products and networkinfrastructure - Remote support the SLA customers (Bank, Microfinance, Casino...) - Coordination on technical support operation- Report and escalate critical technical issue to NOC team - Daily and weekly report of the technical support operation to the CIO

 Second level technical support officer and technical consultant Install and configure Internet connection  Troubleshoot all Internet connection problems (WIMAX, DSL and Fiber optic)  Configure VPN connection  Monitor on WIMAX and DSL performance  Monitor all network devices and traffic by using Cacti, NAGIOS and PRTG  Troubleshoot customer email.

Phnom Penh

 On phone technical support  On site technical support to deal with customer problem  Install Internet Connection ( Cable modem and DSL)  E-mail client configuration  Network maintenance  Configured and maintenance on IPcop Server as Proxy and Firewall  Research on VoIP system

Bachelor Degree Of Computer Science, Computer Science

 CISCO CCNA networking  Web programming (HTML, CSS, ASP, PHP)  Database (SQL and MySQL server)  Window server 2003 administration .

Wireless Telecommunication Technology Professional, Mobile Technologies (Gsm, Gprs, Umts, Lte,Wimax And Wifi )

 Wireless Fundamental  GSM Network Architecture  GPRS and EGPRS  UMTS Radio Access Network  Microwaves and Antennas  WIMAX and WIFI.

System And Network Administrator (Associate), Computer Networking And System Administration

 Windows Server 2003 management (Active Directory, DNS, DHCP, Group Policy, ISA server, Ms. Exchange e-mail server, DNS server and File.