Souvik Mukherjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

The career dimensions expanded more with the role in Customer Success along with delivery and program Management at webnish, managing all the operations of the company and ascend towards greater heights. Main responsibilities included the following:Demonstrate the ability to resolve engagement issues, consulting with the Engagement Partner as necessary by consistently taking ownership of assigned engagements and demonstrate the ability to plan and execute multiple concurrent engagements. Shape and establish competitive service strategies and translate it into a detailed, global operational plan to ensure quality, on - budget delivery. Guide strategic thinking to identify, prioritize, design and implement initiatives to support strategic and operational priorities. Develop and cultivate key relationship with key stakeholders helping support the planning and execution of key strategic goals. Program Management and successful delivery of end-to-end delivery of technological business needs. Manage Business to Business sales, Customer Relationship Management, Account Management, campaigns of webnish as a product, business expansion strategies.Webnish is a software firm on the path of revolutionising the businesses with functional and professional websites. En-route, the company has also expanded it’s wings into outsource product management and achieved milestones by acquiring projects from MNC’s from UK and US. With a vision of expanding business to length and breadth of India, the company has set a benchmark with it’s elegant, customised websites and system for clientèle management. The company has established a methodical way of creating, delivering and managing projects with which it has delivered exceptional service and better customer experience.

Bengaluru Area, India

Career graph moved from Project manager to Delivery & Implementation - HeadMapped client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensured continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Identified and implemented strategies for building team effectiveness by promoting a spirit of cooperation between team members. Undertook responsibilities of CRM, account management, Up-sale, pre-sale for all existing customer over US, UK, Africa and India. Played a key role in daily operation, resource management, and resource appraisal and preparing report for CEO and MD. Streamlined the process based on ISO 9001 and 27000 process. Defined service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Prepared & presented various weekly/monthly MIS reports pertaining to process and productivity. Interpreted data for determining the performance & projecting probability of companies and ensured that information is presented timely & consistently. KREATIO is a platform for content management and publishing, delivering fully monetizable web sites and apps accessible over all new media channels (web, mobile, tablets, etc.). It enables management of all revenue generating operations of modern media companies - web sites, apps, lead generation, content syndication, directories, and events. Launched in 2007, KREATIO was carved as an independent company in 2012. At this point in time, KREATIO is powering 2000+ sites.

Bangalore

Career graph moved from software engineer to technical lead and project manager.Projects undertaken: Max Healthcare, Isabel Healthcare, Tata Coffee ltd, and Kreatio products Isabel healthcare’s Diagnosis reminder system and Symptom checker, Tata coffee Limited’s inventory management, Superseva’s SSO integration, company’s internal ELearning toolUndertook responsibilities of Project management, CRM, execution and delivery management ensuring uniformity in the process understanding at the organization’s end. As a software engineer took full responsibility of Max healthcare’s Hospital management application, Isabel healthcare’s Diagnosis reminder system. Led the team effectively by promoting a spirit of cooperation between team members. Investigating & understanding key business issues behind the numbers and providing clear, concise and timely analysis & recommendations. Discussed the existing business models and the flow of data in the business with those involved. Provided quality standards for operational areas & ensuring adherence to quality standards & leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence. Ensured technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity, and business agility while leveraging industry’s best practices.

Master Of Business Administration - Mba, International/Global Business

Master Of Computer Applications

Bachelor'S Degree, Computer Science