Lead the strategic growth of OHM Biomedical whist ensuring exceptional customer service and maintaining the highest standards of quality and integrity.

Successfully lead the team of 13 engineers and 4 contractors for CCS( Clinical Care Solutions). CCS portfolio includes Ultrasound, Anaesthesia, Ventilators, Patient Monitoring, Maternal Infant Care, Medical IT.Key AccomplishmentsPromoted a strong culture of collaboration, and conduit between GE technical team and customer to achieve seamless customer service and technical project delivery.Managed P&L for assigned territory and portfolio. Budget compliance by effectively managing service operational costs across the region. Effective program delivery, profitability, consulting, and engagements in areas such as service strategy, pricing, employee engagement, training plans, and stakeholder management.Lead end-to-end recruitment process( talent acquisition, hiring, onboarding, promoting) for 15 engineers and 4 contractors across NSW and VIC. Coach, mentor, and develop training plans to help reach employee’s desired career goals. Process and workflow optimizations to increase resource efficiency, increase productivity, and decrease system downtime.Successfully lead the service team through the change management process during digital transformation in field services.Successfully used field service and asset data to maintain, manage and plan all aspects of field service resource utilization and productivity. This includes demand vs capacity planning, labor utilization, overtime, on-call rostering, and workforce optimizations. Proposed short, medium and term and long-term field services strategy including operational performance, planning, risks, and opportunities for CCS.Drive the safety and compliance culture within the team and ensure the field teams are working safely and compliant with all relevant local laws and local regulatory requirements.Ensured SLA’s/KPI were met, customer satisfaction continued to improve and remediation is in place for missed SLAs. Tactical support for the field service team.

Successfully lead the team of 8 engineers and 2 contractors across VIC and TAS.Key AccomplishmentsPromoted a strong culture of collaboration, and conduit between GE technical team and customer to achieve seamless customer service and technical project delivery.Managed P&L for assigned territory and portfolio. Budget compliance by effectively managing service operational costs across the region. Effective program delivery, profitability, consulting, and engagements in areas such as service strategy, pricing, employee engagement, training plans, and stakeholder management.Lead end-to-end recruitment process( talent acquisition, hiring, onboarding, promoting) for 15 engineers and 4 contractors across NSW and VIC. Coach, mentor, and develop training plans to help reach employee’s desired career goals. Process and workflow optimizations to increase resource efficiency, increase productivity, and decrease system downtime.Successfully lead the service team through the change management process during digital transformation in field services.Successfully used field service and asset data to maintain, manage and plan all aspects of field service resource utilization and productivity. This includes demand vs capacity planning, labor utilization, overtime, on-call rostering, and workforce optimizations. Proposed short, medium and term and long-term field services strategy including operational performance, planning, risks, and opportunities for CCS.Drive the safety and compliance culture within the team and ensure the field teams are working safely and compliant with all relevant local laws and local regulatory requirements.Ensured SLA’s/KPI were met, customer satisfaction continued to improve and remediation is in place for missed SLAs. Tactical support for the field service team.

Key responsibilities:Develop key customer relationships ensuring a positive customer experience during the field visit, establish and maintain ongoing client relationships. Assist Service Delivery Manager to maintain BAU by providing technical support and operational hygiene. Manage technical escalation through customer relationship management and stakeholder management framework. Develop and manage the engagement communication plan, including technical escalations and problem resolution. Lead,coach, mentor, and help develop engineers to enhance their technical skills. Provide constructive critism and on-the-job feedback to assist with their personal and professional development. Communicate technical information to non-technical users( clinical end users) with varying expertise and seniority in a simple easy to understand manner. Assist sales and marketing team in the development of sales strategies by providing market intelligence and end-user feedback. Help deliver and facilitate technology solutions related to the medical device working closely with the customers’ IT. Acts as the technical project manager in developing capital equipment installation project plans, milestones, estimates, and stakeholder engagement including field resources allocations. Active contributor in the design and implement operating model change, business process improvement, and digital transformation to increase productivity and efficiency. Champion remote connectivity initiatives for medical devices working with the client’s IT department.

Provided exceptional technical support to GE Healthcare customers across VIC/TAS for CCS products.Key responsibilities: Use of GE Healthcare proprietary software and applications to diagnose the fault( onsite/remote) with the medical device including remote monitoring. Providing Lv-2 IT/ Networking support for Ultrasound IT GE proprietary medical reporting software.Provide technical support via phone to resolve clients’ issues remotely.Software and patch installations, recalls, user configurations, and ongoing maintenance of medical devices.Develop key customer relationships in an assigned territory to understand customers' challenges and provide creative solutions. Accurately complete and lodge all paperwork timely and within company guidelines compliantly.Assist sales and application team during pre and post-sales activities including consultative advice.Technical mentor for junior engineers, apprentices, and technicians.

Key responsibilities:Identify and troubleshoot IT-related issues impacting medical devices.Provided biomedical technical and asset management consulting services on clinical equipment for a premium 71-bed surgical, rehabilitation hospital.Performed preventative maintenance, performance verification, and repair on a wide range of medical equipment throughout Southern NSW hospitals.Provided consultation, preventative maintenance, and repair of the medical device in active clinical areas like ICU, Theatre, CCU, and Recovery.User training and consultation on the safe use of the medical device.Provide consultation service on lifecycle management of biomedical asset.

Key responsibilitiesRoutine performance verification on medical device.Electrical safety and acceptance tests on medical devices.Inventory and spare parts management including biomedical asset management.Design of annual testing protocol for medical device.Development of automated electrical safety testing sequence ( Rigel EST Tester).

Key responsibilitiesClinical trials on healthy volunteers and ICU patients to validate the feasibility of a ‘Non-Invasive Venous Pulse Oximeter’. Gather, interpret and post-processing of clinical data to establish the calibration for the device using Matlab/LabView.Modification of existing data acquisition interface.Scientific report writing and presentation.

Key responsibilities:Working in ICU to collect clinical data using a prototype device to study the feasibility of ‘Non-invasive venous oxygen saturation measurement’.Gather and interpret clinical data and scientific report writing.Literature review for the feasibility study.