Sowmiya R Email and Phone Number

Product knowledgeBeing a trained employee got an adequate knowledge of almost all the bank productsCommunicate the customers with 100 % fact about products and branding the product by USPCreate an interest among the customers by explaining the need of the product in today's worldCustomer relationship managementHaving experience in handling both managed and non managed portfolio customersExpertise in closing a lead by creating an interest and convincing themHaving patience and give the customer a proper space to express their queries and difficulties faced by them in maintaining their accountEnlarging the database by getting more references from a same customer itselfCustomer complaintsHandling customer complaints with utmost careGiving a proper solution to customer and close the complaint within a given TATEnhancing service quality, reducing customer complaints and retaining them by giving offers initiated by the bankProducts handledEnd - End closure of credit cards,CVM products, asset products like personal loan,auto loan,two wheeler loan and their top- up through STP and DAP processGenerate leads for asset products like personal loan,Auto loan,two wheeler loan,home loan and follow up them for closure.Enhancing the bank revenue by cross selling TPP to already existing customersBranding and promoting bank applications, updates and newly launched navigations to all the customersTEAM WORKBuilding a team effort with a timely hurdles in the time of lagging in businessAs an assistant sales manager, encourage the team and make them clear about today's task,MTD targets and discuss the ideas to achieve their targetsAlways available to explain the products and motivate the team to perform better.

Working as a sales executive and gaining knowledge of products, telephone etiquettes,proper pitching, branding and convincingMaintaining a customer relationship by selling the products and disbursed on time.Maintaining a database on daily, monthly closure in the order of product wise for future selling