Sowmya Manjunath Email & Phone Number

Bengaluru, KA, IN

Bangalore

 Manage Credit Risk & Financial Controls, 17 FTE’s including 2 Leads  Responsible for monthly delivery of the agreed SLAs and KPIs  Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards. Driving strategic vision as a leader and collaborator; produced strategies to improve client service levels & control.

 Plan, delegate, communicate, and control work goals and objectives or quantitative and qualitative work standards to be achieved by subordinates Determine significant changes in responsibilities and major duties of subordinates by reviewing their job responsibilities on a regular basis Evaluate the performance of subordinates. Document and discuss.

 Recognized as capable of handling the team and highly complicated process and demanding clients only 9 months after joining the process. (November 2012) I have been solely responsible for the process and built the respect and trust of the client in the team by delivering quality work. Handled & developed Internal management reports to showcase the.