Sowmya Manjunath Email & Phone Number

Bengaluru, Ka, In

Bangalore

 Manage Credit Risk & Financial Controls , 17 FTE’s including 2 Leads  Responsible for monthly delivery of the agreed SLAs and KPIs  Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards. Driving strategic vision as a leader and collaborator; produced strategies to improve client service levels & control costs Created presentation formats for monthly/quarterly reviews. Talent management and developing employees Balancing cost/ productivity efficiency with outstanding results, quality of service and customer satisfaction  Reduced and controlled expenses by improving resource allocation. Coordinated design meetings and decisions across internal departments and teams. Mentor and grow people from my team and help develop their skills Plan, delegate, communicate, and control work goals and objectives in line with the company goals and Client goals for my leads and the team Guiding my team leaders through problem definition, issue identification and work plan development using problem solving mindset and past experience Lead transformation projects for Clients on system and process design setup. Internal & External Quality Audit Coordinatior for engaement to ensure all teams fuction in accordance with Capgemini Quality policies and controls

 Plan, delegate, communicate, and control work goals and objectives or quantitative and qualitative work standards to be achieved by subordinates Determine significant changes in responsibilities and major duties of subordinates by reviewing their job responsibilities on a regular basis Evaluate the performance of subordinates. Document and discuss present & past performance with each direct report. Analyze and interpret processing data to decide on further action Interview Candidates for employment , Orient new Subordinates concerning policy & procedures, work rules, and performance  Monitored and Maintained stringent SLA's conforming to Service Management Defined project deliverables and monitored status of tasks. Dispute Resolutions - Team Lead Jul ’10 – Apr ’12 Guiding, support and working with the collections team to resolve disputes Supporting the team Leaders in timely generation of management reports. Proactively identify changes required to be initiated in all aspects of the processes  Continuous Improvements to the dispute process. Develop a back up plan for all processes handled. Handle any client/customer/process queries and respond quickly Performed Internal Audit, review, on 100% cases.

 Recognized as capable of handling the team and highly complicated process and demanding clients only 9 months after joining the process. (November 2012) I have been solely responsible for the process and built the respect and trust of the client in the team by delivering quality work. Handled & developed Internal management reports to showcase the progress of the project and implemented plan for speedy credit reduction and maintaining the aged Debt to an optimal low & the progress of the cash collected. Implemented business process to identify process of orders on hold and therefore improving quality work. Resolving disputes pertaining to the invoices to be paid by the customers by coordinating with the branch Allocation of the work between the team members and ensuring that the teams work is done in keeping with the process and quality