María Alejandra Castillo Samayoa Email & Phone Number

Mixco, Guatemala

Marketing expertise, creativity, leadership, strategic planning, decision making, and excellent writing skills. Community Management. Built a high performing, cross-disciplined team responsible for customer experience & engagement, inbound & performance marketing, product marketing, website design & development, campaign management, analytics, Ecommerce, social. Ran media and operations budget, managed agency relationships, negotiated technology partnerships and guided application development, infrastructure and platform implementation. Proposed, architected and managed the design and launch of multiple high profile digital initiatives for clients Including applications, social campaigns, influencer campaigns as well as digital media programs.Lead agency training on digital projects.Acted as lead digital point of contact on multiple new business initiatives as well as educating current clients on digital ecosystem and opportunities.

Guatemala

Top Performance / Top Seller 2016 - 2017Main Job Tasks and Responsibilities• Take chats and respond to emails.• Sales Technological Products of Lenovo for USA and Canada• Prepared Quotes• Prepared Sales Orders• Handle customer inquiries both Chat and by email• Research required information using available resources• Manage and resolve customer complaints• Provide customers with product and service information• Enter new customer information into system• Update existing customer information • Process orders, form, applications and open new cases for customers• Identify and escalate priority issues• Route chats to appropriate resource• Follow up customer orders and quotes where necessary• Document all chats information according to standard operating procedures• Complete chat logs• Produce chat reports and Sales Force System• Describe products and services• Respond to questions• Identify and overcome objections• Take the customer through the sales process

Mixco, Guatemala

Prepare plans, budgets and sales forecastsSet goals and ObjectivesSelect and coordinate sales strategiesCalculate demand and sales forecastDetermine the size and structure of the sales forceRecruitment , selection and training of sales peopleDefine the territory and routes , setting sales quotas and performance standards .Create compensation plans, motivate and lead the sales force and collectionsConduct analysis of cost of salesAnalysis and projections of Receipts and SalesControl CollectionSupervision of Sales DepartmentOversight Collection of DepartmentsEvaluate the performance of the sales force and distribution.Ensure that the entire sales process is being carried out in the perfect way and That Their Representatives are good Corporate Citizens.Credit Recovery - . Debit NotesProduce reports of sales, distribution , competition and customers .Ensure training, preparation and motivation of the sales team.

Guatemala

Prepare plans, budgets and sales forecastsSet goals and ObjectivesSelect and coordinate sales strategiesCalculate demand and sales forecastDetermine the size and structure of the sales forceRecruitment , selection and training of sales peopleDefine the territory and routes , setting sales quotas and performance standards .Create compensation plans, motivate and lead the sales force and collectionsConduct analysis of cost of salesAnalysis and projections of Receipts and SalesControl CollectionSupervision of Sales DepartmentOversight Collection of DepartmentsEvaluate the performance of the sales force and distribution.Ensure that the entire sales process is being carried out in the perfect way and That Their Representatives are good Corporate Citizens.Credit Recovery - . Debit NotesProduce reports of sales, distribution , competition and customers .Ensure training, preparation and motivation of the sales team.

Central America

Management of personnelDealing with contractors, suppliers and internal customers.Information management and project progress to senior management, construction coordination Clear FO process.• Project Tender (Submitted TX Fiber Optic ) 9 Projects• Swap Project 62 Projects• New Projects and Business Access 97 different types of Projects• Project Tender (Submitted TX Fiber Optic ) 15 Projects• Swap Project 198 Projects• New Projects and Business Access 162 different types of Project• Project Tender ( Submitted TX Fiber Optic ) 10 Projects• New Projects and Business Access 75 different types ProjectsPrepare reports on assigned projects.Control and management of suppliers for materials needed .Contact within the project contractors to coordinate construction work.Document each project for Mounted Units and Loads to the SAP System .Coordination and monitoring of fiber optic projects that develop standards of Quality Customer Claro.Preparation of financial reports for the General Management and Financial Management .Reporting of monthly production work performed by contractors .Development of production of works for General Management and Chair.Making projections of optical fiber cable and basic and miscellaneous materials.Responsible for the control and monitoring of physical and financial progress of projectsOther Assigned Duties :• Comparison and Document Review .•Amounts Review .•Screening Inventory .• Preparation of work progress reports , assessments and measurements.• Preparation of reconciliation of materials used in the projects.• Preparation of technical reports for payment acceptance .• Integration of settlement records .• Responsible for the supervision of works completed planes .• Responsible for the reception and integration of measurement protocols

Central America

Processing Units Mounted Construction and Maintenance Projects HFC networks .Reconciliation of materials used in the projects.Preparation of technical reports for payment acceptance .Integrating records settlement projects HFC NetworkResponsible for the supervision of works completed planes .Responsible for the settlement of designs developed for HFC Networks Company Telgua within Central America .Control of material requisitions provided by Telgua and their respective returns for excess and / or used in construction projects. materials provided.Responsible for the supervision of works completed in conjunction with supervision of the company Telgua Preparation of financial reports for the General Management and Financial Management .Reporting productivity ( in dollars) of works done monthly by contractors.Responsible for the control and monitoring of physical and financial progress of the HFC projects :Year 2008: 52 projects amounting to Q.18,000,000.00 .Year 2009: 14 projects amounting to $ 1 .5Millions

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Debate Team

Bilingual Assistant, Business Administration And Management, General

Junior High School, History