•Team lead for a group of 21 associates and specialists of Spanish & Portuguese Speaker in charge of handling day to day activities such as workflow, reporting, training, mentoring, Quality improvements etc.• Trainergy Certified process level expert trainer who worked on onboarding and training resources on 5+ pilot projects few of which turned into core projects based on the pilot's success.• Trained a batch of 15 New Hires on their roles and responsibilities of Search Operations process. Led a group of Mentors to guide the New hires in ramping up their productivity target of atleast 100% and a Quality target of 99% since the training phase and monitored their performance on a regular basis.• Created multiple custom tool templates based on the Stakeholder requirements for pilot projects.• Trained multiple external Vendors on new core work type. Worked with stakeholders and leaders in refining the SOP guidelines that is now being used across multiple different processes and different vendors.• Handled end to end workflow management ensuring daily deliverables of 2.8k tasks per project (Consistency and Relevancy) while maintaining 95% Precision target. Collaborated with auditors and SMEs across BLR, DEL, KIX and OTP sites to ensure audits and disputes are done in real time and are closed on the same day. Post batch completion and Audit with Dispute closure, collaborated with leadership across sites to publish and send out daily reports. • Conducted interviews for around 50 candidates using MGHD Framework (Make great hiring decision) for L2 – Associate and L3- Senior Associate roles. Acted as an onboarding buddy for 40+ new hires by taking up the responsibility of addressing roadblocks & issues for the initial 3 months in the process. • Created a training framework that helped train 100+ associates across sites and certify them from training status to production. Regularly updated training content to accommodate dynamic and changing business needs.

• Part of a team of specialists who drive quality improvement tasks for internal associates across BLR, DEL and CAI as well as multiple external Vendors.• Worked on tasks from internal stakeholders to take required actions that enhances customer experience by improving Search results accuracy. • Worked alongside the training team and have mentored new hires and Managers across India and Egypt and helped them get certified to operate independently. • Piloted multiple work types which helped in delivering a better organic search results and customer experience.

•Worked as a Content Reviewer in the advertisement and marketing sector, Search Relevance team, WWAS. •Roles and responsibilities included reviewing the compliance of products and are responsible for defining and delivering relevancy in Query-ASIN Searches for Amazon across Spanish Marketplaces (ES.MX,US)

I got scholarship from Government of Colombia, South America. I was one of the 100 students from Asia and Africa. we were divided into a few groups and allocated into different cities of Colombia. I have been allocated into UTB, Cartagena. During my Spanish activities, we were also having some volunteer activity to visit some school and university to familiarize the students about Asia culture and to exchange both culture as well, we were also learn more about Colombia and got a lot of new experiences from the students and people around.

Worked in an operational team supporting Mexico, Central América and Caribbean countries. I worked as a Sales professional supporting sales managers of these regions. My works consisted of creating accounts for Distributor, automobiles and Industrial clients. My core goals are given below: • Operational Excellence initiatives.• Sales force effectiveness and productivity.• Ensure flawless execution of Sales activities consistently with our strategic objectives.