· Working, Collecting and organizing data such as purchasing products, vendors, purchasing volume, etc. for all customers· Discuss and plan how to improve service quality with team members based on collected data· Managing CS team attendance, work performance and creating statistical report.· Identify accident compensation cases and analyze the cause through QC work (verifying CCTV to check loss/damage in thecenter, etc.) and prepare a statistical report· Calculate the company's profit or loss ratio by identifying the amount of inbound and outbound products in the NJ Centerand DE Center every day and analyzing the cause/ratio of accidents· As a return team manager, managing overall return process, data and contact U.S. carriers (UPS, USPS, FedEX, DHL) toarrange the return pickup schedule· Direct response to 1:1 customer inquiries and processing phone call with the seller such as Amazon, Macys, etc.· Management of other documents such as Excel, Word, PPT, etc. and practical work such as packing and shipping of products

· Write 2-3 articles on-campus events or on promoting Korea every week· General office work such as correction of articles and contact with print shops

· Scrap articles and news related to start-ups and monitoring the government's start-up support projects· Planning, schedule, and reception management of startup-related competitions· Work as the event staff of the start-up contest· General office work

Provided 1 on 1 learning environments to focus on detailed education for studentHelped the student speaking English naturally and gaining the critical thinking of history