Soyoung Bae Email & Phone Number

Seoul, Kr

Jung-Gu, Seoul, Korea

Worked for Aftersales(Customer Service) Warranty Operations team as a Service Contract Admin[ Service Contract Management ]1) Warranty Plus: Extended Warranty products for MB Passenger Car models• Proposed the draft pricing for the upcoming Extended Warranty product considering the existing product line up and successfully contributed to diversifying its product portfolio based on the understanding each products' pricing schemee.g. Warranty Plus Basic (Powertrain)2) CPP (Compact Package Plus): Service coupons that can exchange expendable supplies in MB service centers• Updated Annual Pricing of service contract products for vehicle models• Handled monthly warranty payment to dealers[ Dealer Incentive Program management ] • Handled CS MB RACE dealer incentive program operation[ Reporting ]• Reported monthly CS Dealer Score Card and announce to dealers

Jung-Gu, Seoul, Korea

Worked for Sales Dealer Development team as an intern[ Retail Performance Management ]• Supported establishing dashboard for reviewing sales performance of Korean market• Supported setting 2020 BMW Annual Sales Target by dealer, showroom level• Reviewed and reported monthly performance and sales achievement rate of BMW, MINI brand• In charge of Manpower Productivity KPI of BMW, MINI dealership; 1) Calculated productivity of showroom employee such as Certified SC(Sales Consultant)2) Calculated SC fluctuation rate and tried to figure out what it means from the trend of it• Got feedbacks and reflected the improvement requirement on Dashboard from Sales Area Managers who actually use this system• Learned the structure of Dealer Bonus Scheme, and promotion system of BMW such as Trade-in, Repurchase promotion• Understood overall automotive industry by investigating import brands and domestic brands in Korea

Dalian, Liaoning, China

Worked for KOTRA (Korea Trade-Investment Promotion Agency) Dalian center in China as an intern• Contributed several Korean small and medium business to successfully enter local department store by initiating active promotion like free-sample booth, and increased the sales of korean consumer goods (estimated 60,000RMB)• Investigated the trend of shipbuilding industry of China and helped supervisor by researching related news through Petrofin Research, creating distribution map of CSSC, CSIC’s subsidiary companies, used for official overseas market report• Created approximately 70 cases of Korea-China FTA counsel results every month• Supported as an accompanied interpreter for the invitees from Korean Intellectual Property Office in 2018 China International Patent Fair for 2 days

Bachelor'S Degree, Indian Studies

Bachelor'S Degree, Interpretation&Translation Of Chinese

Exchange Student

Zhuhai, Guandong, China