Project Manager and technical consultant on numerous Horizon 2020 research and innovation projects.

▪ Consultant and Project Manager successfully delivering client deployments, updates, training, and support. Responsible for business process and workflow mapping/analysis using data capture and modeling technologies, methods, and tools. I have a strong ability to define key features and processes (APIs), UX and UI, use cases and storyboards.▪ Served as Release Manager responsible for managing and scheduling of new platform (cloud native) releases, prioritizing features to be released… Show more ▪ Consultant and Project Manager successfully delivering client deployments, updates, training, and support. Responsible for business process and workflow mapping/analysis using data capture and modeling technologies, methods, and tools. I have a strong ability to define key features and processes (APIs), UX and UI, use cases and storyboards.▪ Served as Release Manager responsible for managing and scheduling of new platform (cloud native) releases, prioritizing features to be released according to client requirements, and running projects effectively. I have been the Product Owner of Rewards and CRM related modules of the platform, playing an important role in its development and success.▪ As the primary designer of the release mobile application and client custom features, I have excelled in designing APIs, UX and UI, testing and publishing the apps on various stores. I have designed and published apps for more than 16 different clients such as Costa Coffee Cyprus, Mikel Cyprus, Coffeehouse Cyprus, Buyway365, and JCC myLoyalty, serving thousands of consumers.▪ Partnered with developers to create automated testing scenarios in Cypress to identify and reduce critical bugs prior to release, saving time and ensuring quality. Show less

▪ Primary Business Analyst and Software Engineer for the Cyprus office, responsible for the development of new software applications and systems integration. My technical expertise and analytical skills have been instrumental in delivering innovative solutions that meet the needs of the organization and its clients.▪ Provided software support for a variety of systems, including the Bank of Cyprus new Teller Cash Recycling system, Hermes Airport Express Lane System, and Ancoria Self-Service… Show more ▪ Primary Business Analyst and Software Engineer for the Cyprus office, responsible for the development of new software applications and systems integration. My technical expertise and analytical skills have been instrumental in delivering innovative solutions that meet the needs of the organization and its clients.▪ Provided software support for a variety of systems, including the Bank of Cyprus new Teller Cash Recycling system, Hermes Airport Express Lane System, and Ancoria Self-Service Kiosk System. My ability to troubleshoot and resolve complex software issues has ensured the smooth operation and maintenance of these systems.▪ Collaboration with cross-functional teams and manage projects from conception to deployment. Show less

▪ Leader of Helpdesk Team successfully supporting 1000+ employees. Developed the current Helpdesk ticketing system. and worked with my team throughout the entire project life-cycle, including analysis and design, business and functional requirements analysis, data analysis, system design, development, testing, and implementation.▪ Responsible for all in-house development, which includes development, maintenance, and support for all custom Lotus Notes databases such as repositories, booking… Show more ▪ Leader of Helpdesk Team successfully supporting 1000+ employees. Developed the current Helpdesk ticketing system. and worked with my team throughout the entire project life-cycle, including analysis and design, business and functional requirements analysis, data analysis, system design, development, testing, and implementation.▪ Responsible for all in-house development, which includes development, maintenance, and support for all custom Lotus Notes databases such as repositories, booking systems, approval workflows, surveys, and interfaces between systems. Performed quality assurance, system integration, and user acceptance testing, facilitating on-time, on-budget, and acclaimed "go-live" of enterprise implementations for up to 1000 nationwide users.▪ Collaborated with stakeholder groups across the organization to ensure business and technology alignment, proposing solutions that meet defined specifications and needs. Served as a trainer for ICT-related topics such as IT Induction course, Microsoft Office and corporate applications. Show less

▪ Undertook freelance work which included the development of robust and flexible educational and special educational applications for individuals with various learning difficulties and physical disabilities.▪ These applications have been created for various establishments like the Ministry of Education of Kuwait, the United Nations Development Program (UNDP) in Kuwait, the UNDP in Bahrain, the Ministry of Social Development in Bahrain, the White Hand Centre in Oman, the University of Nizwa… Show more ▪ Undertook freelance work which included the development of robust and flexible educational and special educational applications for individuals with various learning difficulties and physical disabilities.▪ These applications have been created for various establishments like the Ministry of Education of Kuwait, the United Nations Development Program (UNDP) in Kuwait, the UNDP in Bahrain, the Ministry of Social Development in Bahrain, the White Hand Centre in Oman, the University of Nizwa (Oman), the University of Al Buraimi (Oman), the Teach for Qatar's Teacher's Training Centre and the University of Cairo (Early Childhood Research department). Show less

▪ Trainer responsible for the curriculum development of GCSE and pre-GCSE students▪ Tutoring and vocational training in ICT related topics (applications, programming etc)▪ Designed various Augmentative and Alternative Communications Systems for people with disabilities▪ Specialized in developing educational applications for people with learning difficulties and disabilities. These applications are currently being sold in the Cypriot, Greek and Arabic markets.