Highly motivated cycling enthusiast with a strong background in endurance training and fitness.My Professional Summary:With a strong background in production management, customer service, and technical expertise, I bring a versatile and adaptive approach to my work. My experience spans various roles within the bicycle and electronics industries, reflecting a deep commitment to quality, customer satisfaction, and continuous improvement.My Key Attributes and Skills:- Leadership and Team Management: I have demonstrated the ability to lead and manage small teams effectively, ensuring high performance and job satisfaction among team members.- Technical Proficiency: I am skilled in diagnostics, repairs, and maintenance of electronic devices and bicycles, ensuring all work meets rigorous quality standards.- Customer-Centric: I am dedicated to providing exceptional customer service, resolving issues promptly, and enhancing the overall customer experience.- Organizational Excellence: I have a proven track record of maintaining well-organized, efficient work environments, from retail stores to workshops.- Adaptability and Problem Solving: I am adept at quickly adapting to new challenges and environments, with a strong problem-solving mindset.
Zivvo
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Co-FounderZivvoEspoo, Fi
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Senior Production SpecialistSwappie Feb 2021 - Oct 2022Helsinki, Uusimaa, FinlandMy key duties and responsibilities:-Diagnostics of electronic devices and components-Eliminating of hardware and software errors-B2C production diagnostics and evaluation-Contribution to the production processes of warranty department -Warranty repair team managing and coaching-Evaluation and testing of new spare parts from a new supplier for an electronic devices -
Assistant Store ManagerVo2 Cyclab Feb 2019 - Nov 2020Tallinn, Harjumaa, EstoniaMy key duties and tasks:-Assisting customers with product selections, offering expert advice, and ensuring a positive shopping experience-Ensuring high levels of customer satisfaction by providing service, resolving complaints, and addressing customer needs-Overseeing inventory levels, ordering new stock, and managing stock rotations to ensure popular items are always available-Ensuring the store is clean, well-organized, and complies with health and safety regulations-Building relationships with local cycling clubs, organizing events, and participating in community activities to increase store visibility and customer loyalty
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Workshop ManagerHawaii Express Jan 2017 - Nov 2018Tallinn, Harjumaa, EstoniaMy key duties and tasks:-Ensuring the workshop is well-organized, clean, and equipped with the necessary tools and parts-Managing the workflow to ensure repairs and services are completed efficiently and on time-Creating and managing work schedules to ensure adequate coverage during peak times-Ensuring all repairs are performed to a high standard and meet customer expectations-Addressing customer complaints and resolving issues related to repairs and services-Maintaining accurate records of repairs, services performed, and parts used-Collaborating with the sales team to provide technical advice on bicycle purchases and upgrades
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Bicycle MechanicHawaii Express Mar 2016 - Dec 2016Tallinn, Harjumaa, EstoniaMy key duties and tasks:-Conducting thorough inspections to identify issues with bicycles brought in for repair-Performing repairs-Providing customers with consultation, cost estimates and advice-Assisting and mentoring less experienced mechanics
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Customer Service Specialist, Mechanic And Tour GuideCity Bike Ltd Apr 2013 - Nov 2015Tallinn, Harjumaa, EstoniaMy key duties and tasks:-Greeting customers, handling reservations, and providing information about bike rentals, tours, and other services-Performing routine maintenance and safety checks on bicycles-Leading guided bike tours, providing interesting and informative commentary about local sites, history, and culture
Sergei Pagi Education Details
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Business Administration And Management, General -
Tkvg | Tallinna Kesklinna Vene GümnaasiumSecondary Education
Frequently Asked Questions about Sergei Pagi
What company does Sergei Pagi work for?
Sergei Pagi works for Zivvo
What is Sergei Pagi's role at the current company?
Sergei Pagi's current role is Co-Founder.
What schools did Sergei Pagi attend?
Sergei Pagi attended Estonian Business School, Tkvg | Tallinna Kesklinna Vene Gümnaasium.
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