Project: Field Service Transformation using SFS Work with the business and sales teams to gather requirements and groom the requirements with the delivery team.Built automation to auto create maintenance requests from case records, configured Gannt to allow dispatchers schedule service appointments for maintenance requests. Used Record triggered flow to capture the service resource skill changes and notify the dispatcher group.Auto change status colors on Gantt when service appointment status changes and notify the service resource.Created Smart mobile forms using Youreka to capture checklist and Inspection details while technicians are on-site working offline.Performed meta data deployments using Gearset and data migration activities using XL-Connector and BOFC.Rolling Up work orders, preventive and corrective maintenance details to its associated Asset records.Created Reports & Dashboards to generate analytics on service appointments, service resources, Resource absences etc.Project: Click to field service migrationImplemented case management using a console app, field service application using SFS for a water management companyParticipated in Discovery sessions to Identify the current state features(Click) and design the future state by prioritizing the must have features (MVP).Hands-on experience in standing up the SFS org by configuring profiles, permissions, object level & field level access as part of Sprint-0.Built the scheduling process in an optimized manner by using the OOB Gannt charts and scheduling policies.Hands-on experience implementing Salesforce Knowledge by creating Articles, Data Categories and Skill based assignments.

Role: Salesforce Developer / Administrator● Serve as the primary system administrator for the salesforce.com environment for users responsible for configuring salesforce functionalities to enhance performance of business process● Work across sales and cross-functional support teams to develop customized reports, dashboards, and trainings● Maintain multiple users’ profiles, role hierarchy, security, and sharing rules and other salesforce.com access features● Deliver process enhancements through automations including workflow, tasks/actions, visual flow, and process builder● Maintain and customize all aspects of the Salesforce platform including objects, fields, layouts, security, reporting, validation rules, data manipulation and migration● Collaborate sales, operations, and other stockholders to analyze requirements and articulate design considerations● Develop training manuals, user guides, and collaborate with HR in providing training sessions for new users● Perform troubleshooting and resolving day-to-day issues requirements with excellent support service including bug fixing