Sebastien Pagnon Email & Phone Number

Steinfort, LU

Capellen, Luxembourg, LU

• Take the accountability of the Business Unit
• Ensure the consistent growth of the BU
• Guarantee the P&L is aligned on the figures defined in the Business Plan.
• Define the strategy of the unit within 3 axes: Sales, Operational and HR management.
• Recruitment & Career Management
• Set up strong relationship with clients based on trust and common sense.

Capellen, Luxembourg, LU

• Take the accountability of the Business Unit
• Ensure the consistent growth of the BU
• Guarantee the P&L is aligned on the figures defined in the Business Plan.
• Define the strategy of the unit within 3 axes: Sales, Operational and HR management.
• Recruitment & Career Management
• Set up strong relationship with clients based on trust and common sense.

Belvaux, LU

As Director I ensure the growth and the profitability of the department. This involve Strategic Selling, Operational Management and HR activities.

Bertrange, Luxembourg, LU

Responsible for my business unit, I assure the recruitment and monitoring consultants ( Planning training, annual meetings, objectives), the management planning, the objectives of productivity.

B-1348 Louvain LA Neuve, BE

Simultaneously project manager and team leader, my main activities wereo Monitoring Project, Resource Allocation, Recruitmento Internal Work / load analysis o Respect the P & L of the project, optimization of the workload of the team ( margin target of project)o Supporting Sales in defining customer needso Management of planning, with the objectives of.

Brussels, BE

My role as Sales Consultant was the definition of offerings to meet the needs of customers / prospects Telindus. It was both define a service catalog being created and educate customers about the sourcing process through ITIL best practices.

Munich, DE

In the Product Related Services division in charge of the installation and maintenance of equipment Fujitsu Siemens, I defined the operational customer relationship: needs analysis, planning meeting, presentation of technical solutions, qualitative monitoring of on-site based on SLA (Service Level Management).If necessary, I manage crises incidents "total.

Clermont Ferrand, France, FR

• Named as European Head of Customer IT and therefore the process of Service Level Management relationship, I participated in the task force (5 people) to set up a European organization based on ITIL (about 100 people.
• Centralization and the European Service Desk Outsourcing - Project Manager
• Centralized data centers and outsourcing of Europeans (13 1) - Project Manager Assistant
• Outsourcing management Telecommunications in Europe (to a virtual operator) - Project Manager AssistantIn a local role, I remain in parallel Manager user support France (10) and office services, telephony and.

Clermont Ferrand, France, FR

o User Manager of France (10) Support- Supervision of the office services, telephony and application supporto CRM Project Manager and Human Resources:- Integration Tests & Recipe, production launch of the applicationo Head of Profession applications (Microsoft environment)- Supervision of 2 additional persons- Release

Clermont Ferrand, France, FR

During one year, as a production engineer, I am responsible for business applications in a Microsoft environment, so I take care put into production of different applications: Project CRM (Siebel), HR (Hypervision), Cash (CERG).I coordinate activities with the development as well as various external services providers: Validation set production schedules.

Paris, France, FR

• Engineering service company, I carry out missions Technical Assistance:
• NT Support Level 2 WAN environments: Administration of Exchange servers in a Windows environment
• Production Engineering NT: Implementation of record validation of the project 18 servers and 350 workstations of, migration areas.
• Testing and validation of applications and servers
• Development of a "Inventory of users" creating user account (Apache Technology + PHP4 + MySQL on Win32).My Clients are then the major players in the major distribution: Groupe Casino, Carrefour

Technician in a consulting firm, I realize the technical study of string handling for HP Isle of albeau: Development of electrical plans, choice of materials and controls, validation and acceptance;I am responsible for monitoring the budget (3MF);I manage a team consisting of a head work and 15 wiremen

Bonn, DE

Setting up a Linux infrastructure to:- Provide Internet access (Proxy)- Secure network (iptables)- Share information via an intranet (PHP / MySQL)

Bac+4, Informatique Et Culture Internationale

It

Informatique

Dut, Geii