Jeffrey Spahr-Summers Email & Phone Number

Boulder, Colorado, United States

Accounts Payable, Accounts Receivable, Finances, Tax Reconciliation. Also Supervisor to Night Audit and Front Desk staff.Re-hired after furlough due to Covid-19, then promoted twice.

Boulder, Colorado, United States

Publisher of poetry, photography books and online magazines. Occasional host of poetry reading series.• Procurement of intellectual property with publishing rights.• Cover photography. • Book layout and design.• Editing of content.• Proofreading of manuscripts.• Assignment of ISBN numbers.• Production of books and distribution.• Online magazine creation and marketing.• Website design.• Production of online posters and flyers.

Boulder, Colorado, United States

Performed all front desk duties for extended stay property. Furloughed due to COVID-19 pandemic.

Boulder, Colorado, United States

Front Office Manager – 2018 to 2019Led a team of Guest Service Agents, Bell Staff, and Valet Parkers in an historic downtown property. Voted Manager of the Quarter (4th Quarter 2018). Functioned as the Manager on Duty for entire property during the evening shift. • Handled phone and interpersonal training of new Front Desk Agents. • Reorganized front desk and assumed inventory of supplies. • Coordinated progressive solutions to guest complaints.• Designed reference backup for training purposes on new Property Management System.• Produced a comprehensive Behavioral Interviewing checklist for hiring purposes.Night Auditor – 2006 to 2018Performed nightly audit of all clerk paperwork, created and prepared revenue reports for management. • Calculated hotel occupancy figures and revenue.• Balanced all outlet postings to PMS.• Processed nightly credit card deposits.• Trained and supervised all night audit new hires.• Carried out all hotel security functions. • Coordinated progressive solutions to guest complaints.• Designed reference backup for training purposes on new Property Management System.• Produced a comprehensive Behavioral Interviewing checklist for hiring purposes.

Tulsa, Oklahoma, United States

Assistant to General ManagerOversaw daily operations and front desk staff for two properties across the parking lot from each other. • Reorganized front desk operations. • Trained all front desk and night audit personnel.• Created and implemented new night audit procedures.• Scheduled, supervised all front desk and night audit employees.• Served as Manager on Duty in the absence of the General Manager.• Established, practiced new standards for Guest Services and Recovery.

Tulsa, Oklahoma, United States

Night AuditorPerformed nightly audit of all clerk paperwork, created and prepared revenue reports for management.• Opened with hotel as Head Night Auditor.• Maintained guest service franchise standards.• Functioned as security when on duty.

Tulsa, Oklahoma, United States

Oversaw all nighttime operations of full-service photography plant specializing in school photos. Directly supervised and trained employees of the Print Department.• Performed traditional and digital printing operations.• Scanned and copied photographs.• Oversaw quality control and color correction of all jobs produced.• Completed negative and print touchup assignments.• Maximized lab resources to streamline job processes.• Maintained high volume of product and standards throughout plant.