- Served as the subject-matter expert (SME) within the team responsible for delivering advanced solutions and enhancements to the LOS system (Encompass®). - Played key role in enterprise-wide project to stand up new instance of Encompass® for all business channels (retail, wholesale, correspondent).- Ensured technical solutions align with company goals by translating business requirements into functional specifications, clarifying requests for development and QA, and conducting user acceptance testing (UAT) in an Agile software development life cycle.

Robert Half is a global human resource consulting firm and the largest accounting/finance staffing company.- Reviewed/identified, analyzed and refined business requests, formulated system requirements and solutions to parallel overall business strategies that took application design and usability into account. - Translated customers’ needs into business requirements and user stories that were presented to management, customers, and development teams. - Managed design and functionality updates for US and 18 international corporate websites utilizing Drupal web content management software.- Worked with Salesforce and managed key information with AWS Secrets Manager to integrate front-end and back-end applications.- Followed Agile/SCRUM software development methodology to deliver website enhancements on a 2 week sprint schedule.- Took the lead BSA role for coordinating system updates necessary for websites to be in compliance with ADA software requirements.- Functioned as liaison between multiple development teams and business to ensure effective delivery of system changes.- Provided support, including researching and resolving production issues in accordance with established service levels.- Developed and maintained training and support materials used to educate the user community on changes made to business applications and processes.

Ellie Mae is the leading SaaS cloud-based platform provider for the mortgage finance industry.- Managed business requirements for Ellie Mae’s flagship product, Encompass®, the nation's leading mortgage loan origination system. - Participated in SCRUM teams following Agile software development methodology to ensure successful delivery of system enhancements and bug fixes. Wrote epics/user stories following Agile methodology.- Worked closely with Product, Engineering, Quality Assurance (onshore and offshore resources), Compliance, and User Experience teams and escalated key issues as needed. Led weekly Grooming meetings and prioritized backlog.- Visited several client sites to understand their business processes and translate their needs to system requirements.- Major projects included:* New URLAPlayed key Subject Matter Expert role in defining data and UI requirements for new Uniform Residential Loan Application (URLA/Fannie Mae form 1003).* TRID/KBYOEnsured system compliance with TILA-RESPA Integrated Disclosure Rule Implementation (TRID)/Know Before You Owe regulation and subsequent rule updates. Participated in multiple roadshow presentations to educate and train clients about new rules.* Construction Loan ProductServed in lead Business Analyst role for construction loan product which entailed customer research, initial UI mockup designs, workflow activity diagrams, calculation updates, and customer training prior to rollout.

Corelogic Dorado is an origination and mortgage analytics research firm for the mortgage industry.- Analyzed business requirements for a third party (wholesale/correspondent) lending loan origination system and customized to customer specifications. - Translated business requirements into system specifications defining ChannelMaster® and other CoreLogic Dorado systems functionality. - Followed Agile software development methodology and worked closely with sprint teams and customers. Worked with cross-functional teams including project managers, customers, product owners, and compliance directors to identify and prioritize systems requirements. Collaborated with developers, user experience designers, and quality assurance teams to develop and deliver a quality product. - Produced professional quality project artifacts, including functional specification documents, requirement plans, gap analysis, traceability matrices, configuration documents, use cases, workflow diagrams, and issue logs.

- Managed multiple projects from project initiation to implementation for several large-scale enterprise system solutions. PMI was a U.S. mortgage insurer (MI) with annual net premiums of $700 million that was placed into receivership by the Arizona Department of Insurance (DOI) in 2011 due to capital requirements shortfall. - Fostered the business relationship with the IT/Systems Group, translating key business needs into technical requirements for system applications. - Developed a new risk-based pricing program to attract and retain higher quality business.- Launched ‘Voice of Customer’ project and coordinated timeline with outside consultants and internal team to gain customer insight and understand competitive differentiators.- Created a comprehensive product manual designed to educate rating agencies on the benefits of mortgage insurance and participated on road show presentations.- Coordinated a complex reinsurance initiative for Australian subsidiary that involved extensive business analysis of potential deals and overall project management. - Developed and managed processes for a newly created specialized loss mitigation unit.

Led the product development and marketing efforts for mortgage insurance products tailored for credit unions. Coordinated pricing and implementation of custom credit union lender programs.

Assisted clients with the analysis of accounting, financial and information management matters in order to resolve business disputes.