- Act as the primary contact for customers, handling inquiries across various channels (email and phone).- Provide accurate information about JLFW’s exams, events, and services.- Resolve customer issues promptly while ensuring a positive experience.- Maintain detailed records of customer interactions and feedback.- Implement customer service protocols to ensure efficiency and consistency.- Collect and analyze feedback to improve customer satisfaction and service quality.

- Manage overall test center operations and ensure adherence to Pearson policies.- Assist candidates with registration, verify IDs, and facilitate smooth check-in processes.- Set up testing environments, provide clear instructions, and monitor test takers for rule compliance.- Address technical issues during the test and coordinate with Pearson's technical support.- Maintain test material security, report irregularities, and communicate effectively with Pearson.- Provide customer service, addressing inquiries and ensuring a positive experience for test takers.- Stay updated on Pearson policies through training sessions and provide feedback.- Maintain accurate test administration records and ensure timely documentation submission.- Implement Pearson's quality control standards and participate in periodic quality assurance checks.

- Verify and organize test materials before the exam begins.- Check in students, verify IDs, and ensure compliance with admission procedures. - Read official instructions and administer the test sections according to timing guidelines.- Monitor the testing environment to ensure fairness and prevent rule violations.- Address any non-content-related issues or questions from test-takers.- Document and report any irregularities or incidents during the exam.- Collect, account for, and securely return all test materials post-exam.

- Facilitate the speaking component of the OET exam for healthcare professionals.- Welcome candidates, explain the test format, and introduce role-play scenarios.- Guide interactions, ensure adherence to roles, and manage time effectively.- Assess language proficiency and provide constructive feedback to candidates.- Maintain professionalism, confidentiality, and engage in continuous professional development.

-Database configuration and upgrading of DBMS-Design and Implementation -Manage Database Securities-Performance and Monitoring database tuning techniques

-Processing and analyzation of big data through Hadoop and Spark.