Spandrelia Ingram Email & Phone Number

United States

Monitor and analyze automated material handling systems to maximize system uptime and ensure productivity benchmarks are met.Identify and correct faults in mechanical, operational, and computer systems to maintain a constant workflow and optimize system performance.Correct workflow problems and maintain a constant workflow to ensure orders are processed efficiently and meet departure times for customers.Monitor orders throughout the system, including order cycle, pick performance, and material flow, to ensure smooth operation and timely order fulfillment.Create and maintain documentation based on troubleshooting scenarios and compose effective technical documentation, including training materials and technical specifications.Support continuous improvement initiatives by identifying areas for optimization and implementing solutions to enhance system performance.Support escalation management by addressing faults and issues promptly, escalating issues as needed, and collaborating with team leads, system operators and technicians to resolve problems.

United States

• Participate in troubleshooting and conducting root cause analysis for complex control system related issues, ceasing operations whenever conditions were hazardous.• Partner with the maintenance/technical team to develop best practices for automated warehouse operations.• Located and investigated production concerns and helped management implement corrective actions.• Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.

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Atlanta, Georgia, United States

• Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Investigated and resolved customer inquiries and complaints quickly.• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. •Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Executed record filing system to improve document organization and management.• Scheduled office meetings and client appointments for staff teams.• Sorted and distributed office mail and recorded incoming shipments for corporate records.