Sarah Paolozza Email & Phone Number

Chicago, Illinois, Us

New York, New York, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

New York, New York, Us

Product manager and squad lead for several features within our vendor facing storefront management application The Knot Pro. This application is utilized by paid and unpaid customers who are wedding professionals advertising on The Knot. I also manage the Knot Pro Admin tool which is utilized by internal sales, service, and operations teams to support Pros and help them maximize their advertising investment.• Led revamp of the stats module used by Pros to understand the performance of their storefronts on The Knot. Replatformed (from SSRS iframe report to React) and redesigned based on user research and input for multiple internal stakeholders (sales, service, operations, and marketing)o This solution was delivered within an aggressive timeline, and we achieved all our OKRs related to design and performance within a quarter• Led the launch of the The Knot Best of Weddings program for 2019 across squads (The Knot Pro, The Knot Marketplace, Apps), including adding several new features to support both our internal operations stakeholders (new reporting, automated review counts) and customer-facing (online ordering of rewards, ability to quickly request reviews)• Led technical effort across 7+ teams to break Canada up from one market into 16 individual markets to allow The Knot to better help couples find their local wedding pros, and allow our sales team to tap more deeply into the market of 175,000+ weddings in Canada each year.

New York, New York, Us

Responsible for full lifecycle of financial products both SaaS and built in-house, such as Zuora for Billing and A/R, Xactly for Sales Compensation, and in-house solutions for revenue recognition, and sales reporting. Partner closely with business partners in Sales, Finance, and Accounts Receivable to support these fundamental corporate processes with software that works. XO Enterprise Systems operates both in Agile and more traditional waterfall methods, depending on the project and the business partners involved.• Drove effort re-engineer code and processes for sales reporting, which led to significant improvement in report accuracy, accuracy in bonus payouts (Reps were previously being over or underpaid upwards of $1 million) as well as significant reduction in technical debt• Led project to re-write code for commission calculation, which resulted in improved accuracy in commission payouts; before this, reps were being underpaid by over a million dollars, total. • Currently leading the effort to update our in-house revenue recognition system to be compliant with ASC606 – a massive effort which includes coordination of Finance, Tech and consulting resources. Visibility of this effort reaches the CEO and CFO of the organization. • Spearheaded changes to Tech Agile process; split out feature development and support and helped develop the new support process/JIRA boards etc., to allow product managers to focus on enhancement work vs. production issues.

Richmond, California, Us

Ensure internal customers get the most out of HR Technology products such as the applicant tracking system and global employee portal/intranet. Work with vendors to implement product enhancements that will most benefit internal clients. Provide metrics and reporting for Talent Management, and lead implementation of new SaaS products for HR (Recruiting, Recruiting Marketing, SAP Jam).● Received company BrightSpot award twice for demonstrating exceptional work. First award was for my participation in a two-person project to implement Self-Service for HR Transactions in Oracle. The second was for my work as project lead for the implementation and launch of SAP Jam – a social collaboration tool. This work included requirements gathering, configuration, and designing and delivering communications and training to HR Users, company managers, and content owners across the globe.● Successfully designed and rolled out a company-wide contest to name our new employee portal using various strategies (email communication, Jam pages, GoAnimate videos) to educate employees on and drive adoption of the new platform being named.● Spoke at SAP ASUG (American User Group) VIP Customer Success Day regarding our innovative use case for SAP Jam as corporate intranet. Asked to speak at SAP Sapphire for ASUG conference on the same topic.

Toronto, Ontario, Ca

Product manager for case management system. Maintain comprehensive records and deliver quarterly reporting to senior leaders. Develop and facilitate Code of Conduct and Records Management training.• Identify and address opportunities to improve processes and increase compliance. Resolved numerous outstanding audit issues by developing communications and making strategic updates. • Partnered in interviewing 240 employees – a requirements gathering process to support development of company-wide records management policies and processes / procedures. • Facilitated application of Corporate Code of Conduct to newly acquired business units, including development of training materials/program.

Toronto, Ontario, Ca

Maintained the organization’s HRMS, including documenting/reviewing critical transactions and system testing to validate mass loads. Participated in company-wide management and planning initiatives.● Served as workforce administrator subject matter expert on HR infrastructure projects. Represented HRMS team, provided insight into project impact and performed pre-implementation testing.● Loaded, analyzed and reported on PeopleSoft HR Data for various client groups● Developed multiple SharePoint sites and related sub-sites, which streamlined time consuming processes, improved client experience and centralized critical data.

Toronto, Ontario, Ca

Collaborated multiple aspects of implementation – from planning delivery events to organizing training – of PeopleSoft Human Capital Management System. Managed multi-million dollar budget tracking and scorecard for entire program.• Partnered with senior leadership to coordinate “lessons learned” workshops. Worked with external consultant to interview key project participants and identify best practices and areas of opportunity. • Uncovered critical issues while documenting the Incident Handling process. Brought together key stakeholders to address issues and design a process that is still largely in place today.• Coordinated complex schedule of UAT and Implementation weekend activities.

Boca Raton, Florida, Us