• Identify renewal opportunities 120 days in advance of expiration. • Prepare and present renewal pricing proposals to Customer Success Managers and Executive leadership. • Maintain good rapport with Customer Success Managers, 3rd Party Vendors, Executive leadership, Legal, and internal Sales team. • Collaborate with Executive leadership and Customer Success Managers to identify renewal challenges and develop recommended solutions. • Proven track record of meeting/exceeding established goals.• Experience with SaaS (Cloud) and Perpetual (Premise) renewals.• Develop and maintain internal renewal processes to ensure efficiency and effectiveness. • Manage 3rd Party purchase orders and subscription trackers in Salesforce and Microsoft Dynamics. • Negotiate 3rd Party vendor rates.• Provide weekly Bookings report to Executive leadership. • Build and maintain renewal dashboards in CRM. • Serve as the renewals subject matter expert and train other team members. • Collaborate with the Order Fulfillment team to ensure orders are placed accurately.• Maintain and manage accurate renewal notes and documentation. • Knowledge of Microsoft Office Suite, Salesforce, SpringCM, Microsoft Dynamics, SharePoint, and Cisco Subscriptions and Services Workbenches. • Excellent written and verbal communication skills. • Strong time management skills.• Perform other duties as assigned.

• Maintain Public Trust security clearance. • Work cross-functionally with Engineering, InfoSec, Management, and Sales team.• Maintain weekly cadence with each client to review all incidents, change tickets, maintenance, and project-related activities. • Act as the client liaison for technical inquiries, issues, and escalations. • Accurately forecast client revenue in Salesforce.com.• Manage client billing and past-due invoice resolution.• Project Management• Perform monthly, quarterly, and bi-annual deep analyses of client operations, metrics, and trends.• Coordinate client security vulnerability remediation and mitigation, patching, and upgrades. • Assist in client security and inventory audits. • Assist in processing internal security clearances for government clients. • Manage and ensure service delivery of projects and resolutions to meet client and company expectations.• Track client SLAs via ServiceNow• Proven track record of developing and maintaining client and vendor relationships.• Manage internal communication issues, draft proactive and reactive messaging, and liaise with key stakeholders.• Perform QA on all Public Sector renewal deals. • Proficiency in PowerPoint & Excel Pivot tables.

• Assess incoming calls and emails prior to engineer assignment. • Provide clients with basic troubleshooting prior to escalation.• Create and audit client problem tickets and changes. • Assist in new hire training.• Create How-To documents and team processes. • Coordinate third-party dispatches.• Monitor client on-site inventory. • Manage escalation bridges.

• Receive incoming calls and open incident tickets. • Re-image client workstations.• Assist in scan gun and paint dispenser calibration.• Create How-To documents.• Coordinate third-party dispatches.• Assist in new hire training• Assist in Home Depot software application troubleshooting.

• Make at least 750 outbound calls daily• Utilize and update Accurint, MasterQueue, and Titanium tracing systems to locate student loan debtors. • Trace debtors by speaking with family, friends, and neighbors.

• Utilize CUBS automated dialing system to call medical debtors. • Comply with HIPPA and FDCPA laws and regulations. • Obtain medical and lawyer information to submit claims. • Process card payments and wire transfers. • Review hospital notes for customer explanations of services. • Assist clients in setting up payment arrangements. • Assist in new hire training. • Reach Low Claims Dept. monthly goals.

• Maintain upkeep of dining room area.• Serve residents breakfast, lunch, and dinner.• Assist in new hire training• Help coordinate events for residents.• Play board games and socialize with residents.• Lift up to 40lbs