Tom Sparks Email & Phone Number

Mclean , Va

Washington D.C. Metro Area

Project Manager working onsite at the Veterans Benefits Administration. Working closely with Compensation Service leadership to manage some of the largest and most complex projects involving the implementation of new VBA policies, procedures, training, computer system modifications, as well as the publication of federal regulations.Leading cross-functional project management teams. Producing comprehensive project plans, schedules and documentation. Communicating and clarifying project requirements. Proactively identifying issues and risks which might impact the project scope, schedule or client satisfaction. Working with teams of up to 10 to drive all projects to completion.Using project management expertise to bring organization to troubled, pre-existing projects and putting them on track. Creating and maintaining new documentation to assist in the management effort going forward. Developing SOPs, flowcharts, and Gantt charts, in collaboration with Compensation Service leadership and Front Office staff, to define new processes and improve existing procedures.

Mclean, Va

Overall project planning, management and on time delivery of applicant tracking systems (ATS), analytics reports and custom HR software solutions to federal government organizations. Managed several large federal contracts, values ranging from $2M - $6M. Planned more than 30 projects in conjunction with the software development lifecycle (SDLC). Created project schedules and documentation. Defined scope and assigned work to project teams. Monitored and controlled work and risks to assure adherence to project baselines. Provided assistance to team members to resolve complex issues and meet all delivery deadlines.Collaborated with clients to identify unique IT requirements and plan their long term strategies. Helped design, develop and deploy solutions to significantly improve their work efficiency.Served as the primary point of contact for 5 federal organizations. Prioritized communication with all project stakeholders to build strong working relationships. Properly managed customer expectations, even when problems arose. Recognized in 2011 by management and clients for providing “top quality customer service, support, and assistance”.

Served as a client account manager, project manager and procurement manager. Iron Horse provides technical products and services to federal government, corporate and educational customers. Managed many of the long-term and largest client relationships. Determined their requirements. Proposed strategic IT solutions which helped them reach their business objectives. Insured on time delivery of all contract items. As project manager, initiated, planned, executed, controlled and delivered more than 100 marketing campaigns that promoted client awareness of Iron Horse capabilities and services. In addition to those roles, served as an adviser to company ownership and provided leadership to junior personnel.