• Responsible for full cycle recruitment activities for various clients in Canada.• Functioning as a specialist for sourcing, recruiting and identifying candidates for highly• specialized and executive level positions for the clients in various vertical of the organization.• Attended strategy meetings/calls with hiring managers to identify expectations, clarify processes and provide regular updates.• Posts jobs through internal and external media, utilizing advanced sourcing… Show more • Responsible for full cycle recruitment activities for various clients in Canada.• Functioning as a specialist for sourcing, recruiting and identifying candidates for highly• specialized and executive level positions for the clients in various vertical of the organization.• Attended strategy meetings/calls with hiring managers to identify expectations, clarify processes and provide regular updates.• Posts jobs through internal and external media, utilizing advanced sourcing techniques to identify qualified passive and active candidates. Refers candidates to other positions or divisions as appropriate.• Identifies internal and external candidates for vacant positions, including assessing job postings and employee referrals, screening resumes.• Experience working with different type of Visa like Open Work Permit, PR & Citizen.• Recruited IT, engineering & Techno functional professionals for various financial/ mortgage and telecom clients in Canada through Cold calling/creative recruiting advertising.• Sent applicable skill assessments to candidates based on client request.• Complete necessary reference checks on the candidate’s background and work experience.• Effectively managed and organized a pipeline of good candidates for future client needs utilizing Excel.• Experience with Canada tax terms like Inc. and T4. Show less

• Manage large amounts of inbound chat.• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team and chat handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure… Show more • Manage large amounts of inbound chat.• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team and chat handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers Show less

• Transcribes routine identifiable alphanumeric and pre-coded data from source document or phone call into an automated system• Perform quality improvement audits• Follow up with the customer to ensure the accuracy of the reports• Used online file-management system to complete, submit, and correct transcription projects• Experienced with prepared excel worksheets for rating customer service calls.• Utilized database to retrieve, review and interpret info• Completed all… Show more • Transcribes routine identifiable alphanumeric and pre-coded data from source document or phone call into an automated system• Perform quality improvement audits• Follow up with the customer to ensure the accuracy of the reports• Used online file-management system to complete, submit, and correct transcription projects• Experienced with prepared excel worksheets for rating customer service calls.• Utilized database to retrieve, review and interpret info• Completed all required training and quality reviews• Utilized database to retrieve, review and interpret info Show less