Sparsh Sanwal Email & Phone Number

Toronto, Ontario, Canada

- Coordinated daily operations, leading a team of six to streamline processes, which resulted in a 15% increase in operational effectiveness.- Designed and delivered comprehensive training programs for new staff on hospitality norms, enhancing service quality and reducing onboarding time by 20%.- Ensured high standards and accuracy in quality control and inventory management, contributing to a 10% reduction in service-related errors.- Successfully onboarded over 1,000 University of Toronto students, optimizing the integration process and boosting student satisfaction scores by 25%.- Organized and led customer service workshops and events, driving a 30% increase in brand visibility and customer engagement.- Acted as the primary liaison between staff and union, effectively addressing concerns and improving resolution times by 20%.

Pune, Maharashtra, India

- Led brand strategy development and project execution for top hospitality brands like Westin Bombay, Fairfield, and Best Western, boosting client brand engagement by 25%.- Managed content strategies aligned with client goals, enhancing brand visibility and driving a 20% revenue increase.- Implemented CRM initiatives, improving client satisfaction and retention rates by 15%.- Analyzed market trends and competitors to refine strategies and identify growth opportunities, delivering impactful client results.- Oversaw social media management, including the successful launch of Fairfield Calangute’s social media presence, significantly increasing online engagement.

Bengaluru, Karnataka, India

- Managed key client accounts, boosting campaign performance by 22% through tailored marketing solutions.- Developed content strategies that increased brand engagement and awareness.- Enhanced client satisfaction by 18% with effective CRM and proactive management.- Secured 3 high-value clients by showcasing successful case studies.Led influencer marketing campaigns with Tier 1, 2, and 3 influencers, expanding brand reach.

Delhi, India

Gurgaon, India

Haldwani Area, India

Noida Area, India

Master Of Business Administration - Mba, Marketing And Project Management, 9.2 Gpa

Master Of Arts - Ma, Communication And Media Studies, First Division

Bachelor Of Arts - Ba, Journalism And Mass Communication, First Division