1.Project Management Excellence:-Develop comprehensive project plans, including metrics, timelines, budgets, and resource allocation.-Analyze discrepancies, coordinate teams, and facilitate collaboration.-Monitor progress, track milestones, identify risks, and implement mitigation strategies.2.Process Reengineering & Monitoring Control:-Identify and implement process improvements, automation, and innovations.-Develop frameworks, policies, and procedures for HR, ILM, and Admin functions.-Conduct periodic assessments, establish KPIs, and publish dashboards for compliance and performance monitoring.3.Stakeholder Engagement & Collaboration:-Communicate project updates to stakeholders, ensuring transparency and accountability.-Engage with internal and external stakeholders to foster relationships and gather feedback.-Collaborate with various teams and senior leadership to align with business needs and strategic objectives.4.Documentation & Data Analysis:-Maintain comprehensive records of reports, data, and analysis.-Generate summaries, identify anomalies, and ensure precise record-keeping of meeting minutes and action items.5.Calendar Management:-EA to Chief of HR, ILM & Administration-Oversee the calendar for the Chief of HR, ILM & Administration.-Manage scheduling for meetings, reviews, and preparations, ensuring all relevant materials are available.

-Overseeing the recruitment process for Pan India Retail Business and Web Sales-Managing stakeholder relationships effectively-Developing and maintaining Management Information Systems (MIS) and governance practices-Driving talent management initiatives-Creating and implementing processes and Standard Operating Procedures (SOPs)-Conducting manpower planning, budgeting, and forecasting-Executing talent acquisition strategies-Managing vendor relationships-Leading campus and bulk hiring efforts

Key Responsibilities:-Overseeing and managing the recruitment process for the Pan India GEO (New Vertical)-Effectively managing stakeholder relationships-Conducting manpower planning, budgeting, and forecasting-Implementing talent acquisition strategies-Managing vendor relationships-Leading campus and bulk hiring initiatives

Key Responsibilities:-Managing and overseeing the recruitment process for the GEO North and South zones (New Vertical)-Building and maintaining effective stakeholder relationships-Implementing talent acquisition strategies-Managing vendor partnerships-Leading campus and bulk hiring initiatives

Responsible for-Managing & Handling Recruitment Process - North & East Zone (Banca,Health,Motor,Retail etc)Stakeholder ManagementProcess & SOPManpower Planning, Budgeting & ForecastingImplement TA StrategyVendor Management Campus Hiring/Bulk Hiring

•Team Handling (20 Members)• Recruitment & Selection: Recruitment of various positions by screening resumes, taking Telephonic as well as F2F, salary negotiation.• Induction Process: New Employee Joining formalities, Smooth Induction Process, Proper Documentation process.• Employee Personal Files: Maintaining personal files of employees, perform a periodic audit of files, maintaining confidentiality.• Training & Development: Prepare a Training Plan for new joining & ensure smooth execution of the training plan. Responsible for Identifying Training Need Analysis & arrange external relevant training for employees. Maintaining records of Internal & External Training.• MIS Management: Maintaining MIS relevant to Employee, Recruitment & make timely changes when required,• Employee Engagement: Maintain a calendar for events like birthday, festivals, etc. Organizing celebrations festivals and month ending parties. Handling employee communication emails like greetings, suggestions, circulars.• Employee Grievances: Responding and resolving employees grievances, queries and concern areas related to any HR function• Exit Process: Handling a thorough Exit process of employees including issuance relieving letter, experience letter.• General Administration

-Handling Key Accounts of the Company- Working as Outsourced HR for the Key Clients-Responsible for the transition of the account from recruitment, induction, grievance, onboarding,compliance, pay-rolling for the key clients,-Responsible for checking the book of accounts for all payments inflow and outflow-Stakeholder management

To handle the task related to the HRRecruitment - 1. Job Description, 2. Identify the Competencies required,3. Identify the source for hiring, 4. Interview the candidate, 5.Coordinate the interview with the respective department and6. If selected, complete the documentation.7Recruitment Selection Placement8 Training9 Handling payroll/offer10 Handling team of 20 employees (Recruiter, Payroll,onbaording)

To handle the task related to the HRRecruitment - 1. Job Description, 2. Identify the Competencies required,3. Identify the source for hiring, 4. Interview the candidate, 5.Coordinate the interview with the respective department and6. If selected, complete the documentation .7Recruitment Selection Placement8 Training9 Handling payroll/offer

● Efficiently and promptly resolve customer complaints and questions by clarifyingcustomers’ issues; determining cause of the problem; selecting and explaining the bestsolution to solve the problem; following up to ensure resolution.● Build a good standing relationship with our customers.● Follow communication procedures, guidelines, and policies.● Provide accurate and complete information by using our communication methods.● Record customer interactions.● Provide feedback and ideas on the efficiency of the customer service processes.● Reliably fulfill duties during scheduled shifts, including nights and weekends.● Escalate any customer complaints to the Team Lead and ensure solutions have beendelivered on time.

● Efficiently and promptly resolve customer complaints and questions by clarifyingcustomers’ issues; determining cause of the problem; selecting and explaining the bestsolution to solve the problem; following up to ensure resolution.● Responding on the customer's email and provide them the required information.● Build a good standing relationship with our customers.● Follow communication procedures, guidelines, and policies.● Provide accurate and complete information by using our communication methods.● Record customer interactions.● Provide feedback and ideas on the efficiency of the customer service processes.● Reliably fulfill duties during scheduled shifts, including nights and weekends.● Escalate any customer complaints to the Team Lead and ensure solutions have beendelivered on time.

● Responsible to deal with the daily requirement of the firm.● Maintaining the attendance of the employees.● Deal with the issue happens in the firm.● Supervision of the employees aligned under me.

● Inspection of the shops.● Renewable of the shop licence.● Responsible to deal with the shopkeeper about the awareness of the licence.● Collections of the unpaid fees on behalf of Municipal Corporation