Sparsh Minocha Email & Phone Number

Toronto, On, Ca

Oakville, Ontario, Canada

•Determine, investigate, and fix technical issues in the live and test environments of clients. •Address phone calls, emails, and individual requests for technical assistance.•Upgrade software and perform server relocation. •Manage client migrations from on-premises to the cloud•Create data backups to guard against loss and intrusions of key information•Improving network performance through scheduling software upgrades, troubleshooting, and activity monitoring•Ensure prompt responses to all application-related queries•Provide articles that empower team members to address end-user problems and reduce incoming service requests•In cooperation with IT teams, system administrators, network administrators, development teams, sales teams and help desk managers, fixed a variety of production environment-related problems.

Mississauga, Ontario, Canada

• Offering technical assistance to customers in a variety of sectors, such as banking, retail, and healthcare (CIBC, BMO, SickKids, Grant Thornton).• Achieving a 95% customer satisfaction rating by responding to questions and concerns from clients by phone, email, and ticketing system.• Assisting users in troubleshooting Aruba RAP (Remote Access Points) by assisting them in securely connecting to the network and recording difficulties encountered.• Continuously monitoring for alerts on client networks and devices and acting quickly when necessary.• Analyzing and fixing network problems to make sure client networks are meeting their unique needs and operating at peak efficiency.• Carrying out administrative duties include writing knowledge base articles and producing monthly reports.

Cyber Security

Identity and Access Management, Asset and Identity, Data Protection - Identity and Access Management (IAM)

Cyber Security

Information Security Management and Governance

Cyber Security

Introduction to Cyber Security

B.Sc., Hons. Computer Science, Computer Science