Shreya Patra Email & Phone Number

With over 11 years of progressive experience in the client services and SAAS industry, I have established myself as a valuable asset in the field. Currently serving as the Assistant Manager of the dedicated professional services team at CVENT my role involves aligning with the company's long-term goals while meeting the needs and annual goals of 19 customers within my portfolio.I hold an Engineering degree in IT and have obtained multiple professional certifications in event management and strategic meeting modules.One of my notable achievements was piloting the dedicated system admin team in 2019, starting with just 2 people. Through my leadership and strategic management, I have successfully grown the team to 43 headcounts, servicing enterprise clients across multiple regions. This expansion has been supported by my contributions in implementing process improvements, training plans, SOPs, and playbooks.Being a strong advocate for data-driven decision-making, I have consistently achieved impressive E-SAT scores, client satisfaction scores, and stakeholder satisfaction scores throughout my leadership career. As a firm believer in the power of knowledge sharing, I have also played a key role in training and mentoring my team and colleagues, ensuring their technical growth and success.My dedication and contributions have not gone unnoticed. I have been honored with multiple team player awards, MVP awards, Cvent Hero recognition, and internal R&R acknowledgments. These accolades serve as a testament to my commitment to excellence and my ability to drive positive outcomes for both clients and the organization.

• 

  Shri Shankaracharya Technical Campus Bhilai

  Information Technology