Sean Patrick Email and Phone Number
Sean Patrick work email
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Sean Patrick personal email
I have a passion for creating user-centric solutions that resonate with business values, and my goal is to continuously drive innovation through cross-functional collaboration. My approach integrates problem-solving with strategic use of technology, aiming to empower a team and exceed any company's objectives. Most of my career at Comcast/Xfinity I was able to display my skillset leading the work improving Xfinitys agent toolset and driving the experience for new features for customers & agents through their journeys.
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Senior Product ManagerPair Eyewear Sep 2024 - PresentNew York, New York, Us
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Implementation Program ManagerChime May 2023 - May 2024San Francisco, Ca, Us-Support high priority, Operations and Member Experience (OMX) implementations, thatdirectly impact on our support agent experience-Partner with Information Technology on cross functional projects, leading from anOperations and Systems perspective-Partner with appropriate stakeholders to develop and mature a framework and processto enable successful system deployments (i.e. intake process, impact assessments,QA/Testing, Change Management, Communications, etc.) -
Product Manager - IntegrationsRecurly Nov 2021 - May 2023San Francisco, Ca, Us-Scaled integrations to support increased onboarding and optimized integrations for merchants-Collaborated and interviewed with merchants translating needs into requirements to improve merchant experiences.-Owned and drove product roadmap of integrations to align with company verticals and set clear goals through OKRs -
Product Manager LeadComcast Aug 2020 - Nov 2021Philadelphia, Pa, Us-Defined product requirements and roadmap for internal tools team to improve operational efficiency -Demo'd new features to executive level leadership with emphasis on feature benefit and highlighting pertinent data driven detail to the audience -Collaborated on a combination of different initiatives to create new products/features for CRM enhancements leading to $650k in cost savings to the business -
Platform Product Manager(Internal Tools)Comcast Nov 2018 - Aug 2020Philadelphia, Pa, Us- Implement deployment readiness program for regional rollouts, including communications, UAT, product requirements and training support for call centers.-Partnered with architectural teams to complete migration legacy OSS/BSS to new platform and drove requirements for care/operations team to reduce friction in UX by 34%- Gathered and analyze data to understand system gaps and build agent focused functionality to lower average handle time by 50% for BYOD orders and reduce swivel by 80% into additional systems.- Developed list of 100+ workarounds to account for system limitations and created solutions working with product team to reduce list to under 10 within 2 months - Led team of 5 for system readiness testing before company wide rollout reported results to senior leadership with findings to determine go/ no go
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Business AnalystComcast Jan 2017 - Nov 2018Philadelphia, Pa, Us- Drove projects with product teams to Improve operational effectiveness leading to 40% reduction in customer calls by identifying gaps in customer and agent experience - Worked cross functionality with different internal teams(Policy, Product, Engineering, Design) to ensure project readiness for new initiatives. - Became lead Care Operations Subject Matter Expert in Xfinity Mobile and helped improve first call resolution by 15% - Created & Executed use cases for releases through UAT testing as well as identifying customer/agent impact before release. - Optimized and created new processes within current tools and procedures to improve business readiness for tools
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Regulatory AnalystComcast Aug 2015 - Jan 2017Philadelphia, Pa, UsExecuted comprehensive technical process changes, leading to a 25% increase in compliance audit scores; developed and documented standard operating procedures (FCC, BBB) for training new employees
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Tech Support LeadComcast Jun 2013 - Aug 2015Philadelphia, Pa, UsPerform triage, isolation, and troubleshooting and resolution for voice, video, wireless and high speed data nationally for customer service issues.
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Retail & Small Medium Business SalesVerizon Wireless Feb 2011 - Feb 2013Regular Consumer & Small/Medium Business Telecommunication sales. Training, Troubleshooting, and Setup of the latest technology to the everyday consumer and business. Business account management and client relations.
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Retail Assistant ManagerStarbucks Jan 2007 - Oct 2011
Sean Patrick Skills
Sean Patrick Education Details
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Devry UniversityComputer Engineering -
Brookdale Community CollegeInformation Technology
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Old Bridge High School
Frequently Asked Questions about Sean Patrick
What company does Sean Patrick work for?
Sean Patrick works for Pair Eyewear
What is Sean Patrick's role at the current company?
Sean Patrick's current role is Product Leader | Building incredible experiences | SaaS B2B B2C.
What is Sean Patrick's email address?
Sean Patrick's email address is se****@****ast.com
What schools did Sean Patrick attend?
Sean Patrick attended Devry University, Brookdale Community College, Old Bridge High School.
What are some of Sean Patrick's interests?
Sean Patrick has interest in Networking, Programming, Building Pcs, Learn New Technologies, E Sports.
What skills is Sean Patrick known for?
Sean Patrick has skills like Customer Experience, Information Technology, Sales Process, Computer Hardware, Sales, Computer Maintenance, Networking, Jira, Telecommunications, Pc Building, Defect Elimination, Customer Relationship Management.
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