Email Marketing Specialist working on solicitations for the following Cornell college and unit partners: College of Arts and Sciences, Atkinson Center for Sustainability, College of Agricultural and Life Sciences, College of Computing and Information Science, Global Cornell, Graduate School, School of Industrial and Labor Relations, and Johnson Museum.· Advise college/unit partners on email strategy and audience segmentation· Educate partners on best practices to engage with their audiences and construct successful email fundraising campaigns· Build and send weekly all-alumni email newsletters to audiences of 200,000+· Manage email metrics reporting and analysis for college and unit partners, suggesting growth opportunities as appropriate· Provide frontline support in university inboxes, communicating with donors and resolving concerns

-Provided high-quality patient care in compliance with Joint Commission standards to adult and adolescent psychiatric and dual diagnosis patients-Facilitated psychoeducational patient groups, while helping them to establish and analyze treatment goals-Collaborated with treatment team staff and maintained standards of care-Delegated patient care tasks and needs to floor staff-Participated in crisis intervention and verbal de-escalation as necessary

-Performed 100+ COVID-19 daily rapid antigen tests on patients and employees in collaboration with other testers-Worked in collaboration with Employee Health to schedule tests, enter and communicate results, and complete appropriate paperwork-Communicated positive test results and potential cluster activity to leadership team

-Responsible for writing, design, approvals, edits, and programmed delivery of 150+ mass emails sent yearly through the EMMA platform-Co-managed the Advancement Office content calendar and worked closely to track requests from team members on needed outreach-Collaborated with the director and assistant director of the Pennington Fund to plan, design, and execute email and social media campaigns for major Pennington Fund initiatives-Supported Alumni Relations communications through planning, designing, and executing email, social media, and web content, while increasing alumni digital engagement (45% increase in Instagram followers within the span of one year)-Tracked digital communications performance metrics and made recommendations accordingly-Collaborated with the School's Central Communications office on a regular basis regarding print and digital content and graphic design requests-Preserved constituent data integrity through timely updates to individual records-Responsible for Advancement webpage updates to ensure representation of relevant, compelling, and timely information-Represented Office of Advancement on NJAIS Accreditation Survey subcommittee

-Created and distributed all studio digital communications according to brand standards -Analyzed digital communication performance metrics and made recommendations as needed-Coordinated communication plans between retail and teacher teams-Managed Facebook Ads and studio social media

-Development and promotion of agency social media content, on such platforms as Facebook, Twitter, LinkedIn and Instagram-Produced and distributed internal and external agency communications, including press releases, volunteer training manuals, safe house policy updates, and quarterly agency newsletter-Maintained agency website content and made updates as needed through WordPress platform-Lead agency community outreach through a presence at local events and utilization of agency social media-Provided domestic violence and sexual assault prevention education within Hunterdon County, in such areas as schools, churches, civic organizations, and community providers

-Coordinated customer fulfillment process from Point of Sale for in-store, online and special orders-Responded to customer service inquiries, merchandise return concerns, and customer account action items-Introduced customers to products based on their needs and store promotions

-Facilitated communication between front of house and back of house teams-Supervised a team of ushers and cashiers for each event (5-10 direct reports per event)-Executed events in accordance with college and venue policy-Served as a communications and managerial liaison between staffing team and external clients-Managed events of up to 830 people

-Processed customer transactions for various events-Managed and navigated customer database-Utilized strong customer service skills to assist theatre patrons and fellow employees in event success

-Maintained venues in accordance with school policy and fire code-Assisted patrons for duration of events and arranged support services based on patron needs

-Created agency marketing materials and informational resources-Collaborated with team members in planning and execution of fundraising events-Supported community outreach efforts around topics such as wellness, mental health, and crisis response-Assisted team members with preparation of support group topics and materials-Responded to agency helpline calls and provided appropriate referrals to community resources as needed-Provided prevention education to area middle school students on topics such as bullying, mental health, and community resources

-Wrote long form and short form content for agency newsletter- published "Domestic Violence and Gun Ownership" and "Legal Loopholes" pieces-Utilized Adobe suite and Canva to create weekly social media posts-Maintained a list of 150+ local, regional and state-wide press contacts-Identified potential donors and sponsors for organization through corporate giving research-Logged in-kind and monetary donations into The Raiser's Edge database and collaborated with leadership to ensure proper donor stewardship