Samuel Baxter Email & Phone Number

Portland, OR, US

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Hillsboro, Oregon

Hillsboro, Oregon

Springfield, Oregon

• Utilize Salesforce to manage Enterprise level customer cases ensuring daily email and phone communications SLAs between the customer are met to analyze and formulate resolutions.
• Contribution to knowledge base article creation and modification of existing articles using Oracle Knowledge to provide customers with current and accurate solutions found in the publicly accessible support center.
• Live technical support by phone and up to four chats simultaneously to diagnose, troubleshoot and resolve server, API & SSL/TLS based issues for six different business channels.
• Recognized by management for support-driven work ethic by consistently receiving positive customer feedback that supports the teams overall monthly CSAT scores.
• Use of VMWare to replicate server environments for creating support documentation and testing.
• Recipient of multiple Stellar Service Awards based on monthly results for individual customer satisfaction.

Eugene, Oregon Area

• Diagnosis of hardware and software related issues for computers, tablets and mobile phones with client at time of check-in to confirm reason for service and to establish ETA for service completion.
• Software repairs, hardware repairs and data backups utilizing Geek Squad mandated MRI software.
• Maintained daily contact log for the service queue to ensure all clients were up to date on the status of repair and expectation of service completion which resulted in a consistently high Net Promoter Score (NPS).
• Recipient of the Brad Anderson Legacy Award for overall store impact and success.
• Increased revenue and subscription memberships by offering and promoting the Geek Squad Technical Support with data backup to each client at time of diagnosis.
• Responsible for training team members on industry best practices for diagnostics & repairs.

Eugene, Oregon Area

• Built wedding registries based on customers individual requests and preferences as well as educating customers on a wide variety of products
• Completion of all product knowledge courses. Used this knowledge to help bridal customers create full, well rounded registry.
• Accurately logged detailed stock counts on a daily basis for half of the store and kept a monthly file of counts to locate opportunities for product purchase.
• Assessed value of product shelf space throughout store based on sales & margin and used this data to create profit driven end-caps and displays.

• Analyzed product market share within stores and worked with store owners to create new shelf sets to maximize product placement.
• Maintained accurate products counts for stores and used the daily/weekly counts to make recommendations to store management on buy-ins and new product placement.
• Responsible for both on premise and off premise sales and making suggestions tailored to each account type for brand display placements.

Mathematics

Studied Mathematics

Associate’S Degree, Liberal Arts And Math/Science

Obtained Associates degree in both Math/Science and Liberal Arts