-Lead and motivate a team of employees to ensure the highest level of customer service is provided.-Develop, implement, and maintain operational standards for all areas of the restaurant.-Monitor daily operations to ensure compliance with company policies and procedures.-Ensure that all safety and sanitation guidelines are followed.-Manage inventory levels and order supplies as needed-Train new staff members on proper food handling techniques, customer service protocols, and other job-related tasks-Handle customer complaints in a professional manner-Create weekly schedules for staff members based on business needs-Track sales performance and analyze data to identify opportunities for improvement-Oversee financial transactions and manage cash flow-Prepare reports for upper management regarding store performance-Participate in local community events and activities to promote the brand

-Coordinated the training of newly hired employees and the staffing, retention and development of Skill Trainers. -Conducted new employee orientation. Managed the staffing and development of Skill Trainer team to support new employee training. -Supported Personal Achievement Responsibility (PAR) progression, compliance training and new system rollouts.-Oversaw Skill Trainer Academy which includes tracking trainer certification progress.-Provided training support to the store for regulatory training requirements and other policy reviews as needed or assigned (Food Protection Manager, Food Handler, Employment Policy reviews, and training).-Provided guidance to the store management team on PAR progression so the management team can ensure PAR progression and participation.-Championed Cracker Barrel's policies to ensure a safe work environment that encourages and celebrates diverse workforce that reflects the local community

• Filled out HACCP Sheets • Management Fill-ins • 100% Customer Satisfaction • cooking, quality checks, and plating food

-Demonstrated consultative sales skills and strong service levels to build and deepen client relationships.-Consistently met or exceeded account opening and lending goals, partner referrals, and quality Client Financial Profiles.-Managed assigned client portfolios to handle all consumer banking relationship needs.-Participated in my community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.-Completed Relationship Banker Development Program to demonstrate advanced proficiency in role.