Samantha Brydges Email & Phone Number

• Manage, support and oversee a team of volunteer Crisis Responders (+5000 trained), that provide front-line support though text messages to individuals of all ages reaching out to the platform. • Initiated mass communication to volunteers to maintain engagement, keeping them informed of the living-training-documents and ensure that the most socially conscientious support possible is provided to platform users. • Participated in recruitment, training and ongoing aid to Community Coaches and Teaching Assistants. • Responsible for project management, product development, managing and reporting on Key Performance Indicators (KPIs) of wait-times, performance and quality are meeting or exceeding expectations. • Liaise with international team members across the world to ensure that the Crisis Text Line platform was meeting the diversified needs in each nation. Working to support and grow from one another's nations progress and development with the platform.

• Engaged in training and providing real-time supervision of remotely located volunteer responders. • Ensure that youth are provided high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. • Worked to build a community with volunteer responders within an online platform, that involves a high volume of contacts and priorities that have potential to rapidly change. • Actively provide feedback into the development of this new service and work towards promoting the service towards Canadian youth.

• Owner and sole operator of private practice establishment • Maintenance of own client files and required documentation• Management of schedule, client payment and collecting fees for services

Essex County

• Providing effective support which reflects the desires of individuals supported with co-occurring mental health and intellectual disabilities, choice and needs as outlined in personal support strategies• Ensure the safety, health and well being of the individuals supported including the administration and monitoring of medication, assistance with personal care routines, and all other daily support as needed by the individual • Provide input into the development, implementation and review of support plans to help to build self-sufficiency and independence when possible • Be knowledgeable about and adhere to Association Policy and Procedures. • Responsible for role modelling and self-development in core competencies as related to the role of a direct support professional

Leamington Ontario

• Create and give presentations on the practical skills of first aid & CPR, up the the healthcare provider (HCP) level, according to Canadian Red Cross & WSIB guidelines • Adapt lesson plans to the various skill and comprehension levels of individuals participating in the course• Ensuring all participants feel welcomed, knowledgeable, and well-prepared to take on emergencies in the public upon completion• Provide participants with written and oral feedback on their performances• Engage participants by incorporating visual, multimedia, and tactile teaching aids into presentations

Detroit, Mi

• Provided discharge planning services including but not limited to: Durable Medical Equipment, Nursing Home/Rehabilitation placements, Home Health Care, Child Adoption finalizations & Foster Care Services as instructed via CPS• Practiced conserving social welfare through Adult and Child Protective Service referrals• Provided appropriate resources to patient & families• Establish & maintained effective relationships with physicians & all other staff members, internally and externally to the organization• Conducting psychosocial assessments on individuals of a culturally diverse population

Essex

• Transferred between multiple positions in a fast-paced service environment• Provided friendly and professional service to patrons from all positions• Effectively trained new employees throughout all positions • Maintained knowledge of sanitary practices and necessary steps to safely prepare food

Greater Detroit Area

• Facilitated crisis intervention, conflict resolution and stress management• Provided case management services in consumers’ residences and at program• Conducted intakes and submitted recommendations for suggested treatment• Provided individual and group therapy to respond to consumer’s needs

Essex

• Acted as a team leader in a fast paced, often chaotic environment supporting both co-workers and patrons • Anticipated guest needs and ensured professional, welcoming and hospitable interactions• Responsible for tills and ensuring that all other staff were balanced and submitted to tills prior to shift completion• Demonstrated superb attention to detail and in-depth knowledge of business requirements and serving standards • Collaborated with a large team of coworkers professionally and courteously

Windsor, Ontario

• Investigate all manufacturing issues and manufacturing deviations as reported by the production departments• Perform in-process document auditing and product quality checks in production and ensures all issues are communicated to production employees, production management and QA management• Perform line clearance checks between equipment and area processing changeovers from one type of product to another type of product• Act as QA representative on shift in decision-making and issue resolution, escalating serious issues to production management and QA management as required• Perform visual defect AQL inspection on product• Coach and train operators and supervisors on cGMP practices

• Provided on-going support to families and caregivers of clients with a number of disabilities to work towards personal development goals • Enhanced the development of skills in a variety of domains including academic skills, socialization, communication, daily life skills, self-help, physical activities and recreational activities• Took responsibility for the care and safety of clients during one-on-one outings • Aided in physical therapy and occupational therapy exercises to increase client strengths• Coordinating the schedule of daily activities to support families and engage clients as needed

Master'S Degree, Social Work

Activities and Societies: Phi Alpha Honor Society

Bachelor Of Science (B.Sc.), Biological Sciences With Thesis And Psychology

Activities and Societies: Students Orientating Students