Responsible for creating dynamic and frictionless store experience in the non-profit resale market, including luxury apparel and accessories. Fostered a growth-minded workplace by empowering brand associates to communicate openly with each other and management. Built a “best-in-class” client experience through competitive pricing, brand standards, and KPI driven loyalty programs. Accountable to the Store Manager for overall brand performance (financial, operational, marketing, & service), which included two brick-and-mortar stores and one mobile boutique.

Full ownership over department's performance: financial, operational, branding (including standards), service, & people. Reported to General Manager; however, execution of company's strategic vision and plan rested squarely on my shoulders. Subject matter expert for my department. Created, mapped, and facilitated regular product flow plans to meet and exceed performance targets. 100% Ready, Urgent, & Accountable.

- Lead weekly replenishment shipments from door to floor- Responsible for execution of store window presentations for all sub-brands to company standards (Gap, Gap Kids, & babyGap)- Assist in planning and preparation (i.e product moves, floor sets, wall sets) for new product flow to company visual directive- Reference Gap Brand Calendar for planning of new markdowns, sale events, & product rollout- Execute new product flow, from stockroom delivery to landing site on sales floor- Leverage styling guides to create floor-set visuals for store’s sub-brands (i.e. detailing, layering, wardrobing)- Utilize communications vehicles (i.e. Stores Portal & FOCUS) for execution of promotional events- Complete first and further markdowns in a timely manner- Ensure that all shipment-receiving paperwork (i.e. BOLs) are completed and filed through LPRM application- Routinely manage damage & defective merchandise from identification to transfer-out to NRC through LRT - Complete daily operation tasks (i.e. opening/closing, SFS, time punches, payroll management)- Provide in-the-moment feedback and coaching per individual - Collaborate with other store leaders to develop sales associates as employees and individuals- Monitor sales metrics and adjust performance behaviors achieve daily, weekly, monthly, quarterly, & yearly goals

- Developed and created digital program content/curriculum for 6-week, online health & wellness class- Wrote, edited, recorded, and reviewed series of 6 podcasts- Designed marketing campaigns and composed company press releases/special events- Consulted on future product development and launch

Reporting & Statistics- Developed and analyzed institutional wide surveys to improve program and staff performance- Maintained spreadsheets to account for office’s monthly expenses- Compiled monthly MBA employment metrics data from employment database- Extrapolated unemployed student data to manage career search processed for unemployed studentsAdministration & Coordination- Managed Week on Wall Street, an annual NYC networking event with 30+ investment banks and corporate finance institutions- Created an actionable communications and marketing plan for Darden’s Second Year Career Coaching seminar- Implemented virtual interview process through Interview Stream software - Collaborated with Fortune 500 companies to plan, schedule, and implement MBA employment interviews- Created interview packets with schedules and resumes for visiting corporate recruiters - Provided executive level support to career consulting team- Organized additional counseling sessions with external, contracted career consultants

- Maintained databases of corporate contact information and recruiting histories used by MBA candidates for networking- Verified status of employment records, job postings, & student profiles on a monthly basis

- Planned & managed logistical operations for the University’s annual recruitment event, Days on the Lawn, allowing nearly 3,000 admitted students & their parents to attend an admitted student open house- Assisted in the development and deployment of event marketing materials including physical & electronic mailings- Reserved spaces & venues one year prior to ensure event’ continued success- Screened, interviewed, & trained successor to start during the 2011-12 academic year- Expanded office’s contacts network in order to improve our brand keep it competitive with peer institutions - Managed annual event budget of 30,000 USD by accounting for previous years’ expenses and predicting next year’s needs- Independently sought out, obtained, & compared vendor price quotations in order to ensure we received the best deals & services- Served as reader for undergraduate admission applications during 2009-10 season, phase 2 and sat on decision committee