Sean Conroy Email & Phone Number

United States

San Diego, California, United States

San Diego, Ca

Responsible for the entire IT environment of the company including Operations and Development. Established the companies technical vision and guided the team to success * Led technology initiatives that resulted in the company going from a 20% YoY loss of revenue to 100% YoY revenue growth * Reduced IT related opex expenditures by 80% * Replatformed legacy on-premise systems to cloud-based SAAS and PAAS systems allowing for successful transition from 100% in the office to 100% remote workforce including corporate and contact center personnel * Re-designed proprietary ERP software to support multiple storefronts allowing for us to easily launch new partnerships, initiatives, mergers, and acquisitions * Reduced Production support by more than 60% by collaborating with business partners on process improvements, and use of chatbots and other automation. * Developed structured incident management across organization reducing engineer response time by 90+% * Developed quarterly Objectives and Key Results (OKR) and tracked/reported the progress of objectives to the board of directors. * Organized community outreach events with organizations such as Women Who Code and computer donations to schools to improve technology education and workplace diversity. * Member of Professional Advisory Committee for California College San Diego

California

Designed IT Infrastructure responsible for running airport, flight, and office operations. Managed the windows team of on-site and off-shore systems engineers. Responsibilities included but not limited to Sabre Flight Operations, Server, Storage, logging, and Backup Infrastructure. Worked on integration between Virgin America and Alaska airlines after merger/acquisition.* Implement Infrastructure as Code Philosophy within the infrastructure team using Foreman, Puppet Open Source and Gitlab. Resulted in server deployment time reduction of 83% and improved auditing, reporting, and control of infrastructure.* Design and implement enterprise backup solution based on Commvault Simpana giving single pane of glass for backups of Databases, Virtual Machines, and File systems, and allowing for easier reporting for SOX compliance. * Design and implement resilient storage platforms based on 3par and Netapp (7-mode and cluster mode) solutions* Centralized Log Management using Elastic Search, Kibana, Logstash (ELK) for use by Infrastructure and Infosec teams* Designed and Tested Disaster plan to allow for resuming flight operations after full Datacenter Failure. Satisfied Recovery Time Objective (RTO) of 20 minutes and a Recovery Point Objective (RPO) of 15 minutes using VMWare Site Recovery Manager (SRM) and array-based SAN replication.* Develop standardized hardware and software configurations for data centers and remote offices/airports* Create detailed project plans and manage projects to completion* Create workflow and system diagrams outlining connectivity, procedures and policies around each application.* Review and approve change requests for compliance, and merge request for puppet configuration changes* Design and Implement Change Management system and work with other teams to create workflows around change requests.* Design Password management solution and workflows using Hashicorp Vault

California

* Supervise help desk personnel* Write documentation and train other staff after new hardware/software deployments* Principal Engineer in charge of VMWare, Netapp, Windows Server and Backup Infrastructures. * Build and deploy desktop images via System Center Configuration Manager (SCCM) then hand off to help desk to support after roll out is completed. * Write Scripts to automate repetitive tasks using VBScript and C#. * Handle 3rd level support issues from help desk. * Architect and test disaster recovery plan involving VMWare, Netapp, SQL, Exchange and other critical business systems.* Windows Server (2000/2003/2008/2008R2) deployment, troubleshooting, maintenance* Microsoft Clusters using Microsoft Clustering Services and Network load balancing* Citrix Presentation Server/Xenapp Version 4.0 - 5.0* Manage Netapp and NexSan storage platforms (Fiber Channel, iSCSI, NFS, CIFS, etc...)* VMWare ESX Enterprise (vSphere) 3.0 - 4.1* Manage MS SQL 2000,2005,2008R2 * Developed Custom Search UI and other accessory applications for document management system. (Written in C#)* Develop and Document business processes, train Junior Engineers* Design, Implement and Document Server and Storage Infrastructures including Windows DFS, and Netapp Snapmirror/Snapvault replication technologies

California

* Champion the use of Server Virtualization to solve issues in server deployments and disaster recovery* Refactor Desktop Imaging process to reduce imaging time from 4 hours to 20 minutes. Then deployed remote Desktop Imaging servers to allow imaging in remote offices.* Manage DHCP, DNS, DFS, Active Directory, Group Policy* Manage Cisco Switches and Routers* Install and Manage Remote Access VPN* Manage Windows Server (2000/2003/2008/2008R2) * Dell/HP Desktop and Server hardware troubleshooting repairs and upgrades* Microsoft Exchange 2003/2007* Mcafee EPO 3.0 - 4.5 and Safeboot Hard Disk Encryption* Legacy Nortel Meridian/Shoretel VOIP Phone systems.

* Windows Server (2000-2003R2) deployment, troubleshooting, maintenance* Server Virtualization using Microsoft Virtual Server 2005, VMWare GSX* Interactive Intelligence VOIP Phone System with Polycom Phones* HP Procurve Switch configuration and Management* Microsoft Systems Center Suite (Operations Manager, WSUS, etc...)* Manage Backup via Veritas Backup Exec and Robotic Tape Libraries.* Manage Watchguard X-Series Firewalls (IPSec and SSL VPN Gateways)* Manage 1000+ Windows Servers, desktops, laptops, thin clients, and point of sale devices

Bachelors, Business Administration Emphasis: Information Systems

Activities and Societies: Soccer team

Associate, Computer Studies (Computer Science)

Activities and Societies: Track and Field