Sean D Email & Phone Number

Hampton, Va, Us

Duties: • Acting resource professional for the library, acquiring new materials to serve patrons’ needs• Curating the library catalog and its metadata for maximum search / retrieval efficiency for users• Training both technical and end users on how to use our catalog and supplementary databases• Monitoring materials budgets for both over and under –usageAccomplishments: • Successfully led Tech Tuesday initiative, providing our patrons with versatile and reliable assistance• Gave presentation of and also demonstrated our various digital resources during Blue Star Family Week for military families• Revamped large portions of our website, making it clear what resources are available and what is required to access them• Unified marketing design and led team to standardize our strategies

Suffolk, Virginia

Updated and maintained the catalogue in a variety of capacities:• Engaged with the community as to their current needs from our collection• Ran weeding reports in absence of collection strategy librarian through Simply Reports• Instructed/served as a leader to current and new employees on collection standards and procedures, utilizing independent judgment when necessary• Inventoried items in collection to ensure accuracy of availability• Catalogued/updated the bibliographic records of over 1100 items in MARCActed as a leader in communicating collection issues in the department: • Monitored the need for replacement items, sending a monthly report to the collection librarian• Repaired and/or notated the physical condition of over 800 items within Polaris ILS• Engaged with three different collection librarians and relayed pertinent cataloging information to coworkers• Inventoried and replenished upward of 20 lendable kits• Adapted workflow when migrating from one information management tool to the next, encouraging and teaching coworkers in the processConnected the community to information that enriches their lives: • Led a team to research virtual reference options during pandemic times• Participated in a team with the goal of adding new technology to the library• Monitored various diverse sources for new materials to be added to the collection and relayed this to the collection librarian(s)• Instructed customers in over 30 one-on-one Discovery Appointments on a wide variety of topics• Led multiple programs to enrich and engage a diverse range of community members, frequently in collaboration with other departments• Assisted patrons in the use of all manner of electronic resources

Hampton, Va

As a senior advisor contracted by Apple Inc., my duties included: • Guiding technical advisors with difficult cases• Taking over cases that require extended attention to resolve• Writing and submitting reports to Apple engineers about software/hardware issues• Assisted with coaching new advisors both one-on-one and also as a group on the production floor• Trained and experienced with both iOS and macOS software• Soothing and assisting agitated customers • Typing speed: 75 wpm

Hampton, Virginia

Supported customers over the phone concerning their Apple merchandise.

• Created graphics for the educational curriculum• Edited and proofread the different learning modules within the curriculum• Researched educational information for marketing purposes

Hampton, Virginia

As the Downtown Hampton Ambassador, I assisted tourists / visitors with navigating Downtown Hampton, reported problems I noticed while on patrol, and relayed the requests of local business owners to the Marina. I developed strong communication skills as a result of my interaction with numerous people. My positive and welcoming attitude was key to successfully interacting with tourists who were unfamiliar with the area. At the same time, I had to take note of and analyze the surrounding area so as to effectively direct tourists. I also had to pay close attention to the details of the local shop owners' requests while evaluating them to determine whether or not they could be realistically completed by the Downtown Hampton Development Partnership. "The Downtown Hampton Development Partnership (DHDP) was established in 1996 to manage the Business Improvement District (BID). The BID encompasses more than 350 businesses and property owners. The DHDP is committed to enhancing the physical beauty, commercial vitality and distinguished character of Downtown Hampton. Through innovative arts initiatives, special events and cooperative marketing programs, the Partnership plays a vital role in the viability of Downtown Hampton.MISSION - The Downtown Hampton Development Partnership (DHDP) is a not-for-profit organization dedicated to improving the economic health and quality of life in Downtown Hampton. The Partnership maximizes private, public and educational resources to create the best possible environment to live, work, shop, visit and do business." (Source: http://www.downtownhampton.com/about)

Hampton, Virginia

As an intern with the law office of Mr. Grobel, I wrote and drafted letters to clients, researched legal issues, and briefly managed a position at the front desk. As part of the research portion of my duties I recommended cases that could serve as useful precedents for Mr. Grobel's cases. I also summarized important details of legal documents so as to allow Mr. Grobel to focus on other issues. As I wrote letters to send to clients, I had to pay close attention to the details and objectives of the messages to ensure that both the tone and content of the letters were in line with what Mr. Grobel wanted them to communicate. I also had to prepare documentation and submit it to the District Court and police station. As I monitored the front desk, I oftentimes had to improvise when clients walked in without appointments or called the office phone. My communication skills were key when it came to talking to clients while Mr. Grobel was preparing to help them, and also when I took calls and had to evaluate the validity of some of the potential clients' requests. (Website: http://exitjail.com)

Master Of Library & Information Science - Mlis, 3.916/4

Bachelor Of Arts (B.A.), Philosophy, Major Gpa: 3.26, Overall Gpa 2.99

Activities and Societies: Student Honor Council, Magic the Gathering Club As a student of philosophy, I learned critical thinking.