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Stephen Downing Email & Phone Number
Information Technology Desktop Support
at
CharterCARE Health Partners
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Information Technology Desktop Support
Location
New Bedford, Massachusetts, United States
Who is Stephen Downing? Overview
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Quick answer
Stephen Downing is listed as Information Technology Desktop Support at CharterCARE Health Partners, based in New Bedford, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Stephen Downing.
Stephen Downing previously worked as Hardware Refresh Technician at Southcoast Health and Identity & Account Management (IAM) Analyst at Beth Israel Lahey Health. Stephen Downing holds Associate'S Degree, Computer Systems Networking And Telecommunications from Bristol Community College.
Company email context
Email format at CharterCARE Health Partners
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CharterCARE Health Partners
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Profile bio
About Stephen Downing
A driven, lifelong learner, with over 10 years experience in healthcare, able to effectively communicate complex material to all levels; analyze, configure and troubleshoot. Seeking career transition opportunities within IT support, systems administration, cloud computing, cybersecurity, and incident response.In 2019, I decided to return to college, to switch from information systems, to information technology. To this end, I have attained an Associate degree in computer networking, several CompTIA certifications, and continue to learn within the field.My many years of end user training and support - mostly in-person, and on-site, have grown my customer service skills - addressing people of all different backgrounds, and comfort levels with technology. Much of that was working, along side end users during "go-live" software transitions. The key, for me, is listening to the root concern, and devising a solution to address that.More recently, I have gained experience working on the help desk - researching and resolving issues, and creating and maintaining user accounts, in several systems, including Microsoft Active Directory and Exchange.I am also led to do for others... For a few years now, I have been involved with facilitating, and co-leading Divorce Care, and Dave Ramsey's Financial Peace University. Helping others to get back on track is so rewarding.
Current workplace
Stephen Downing's current company
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7 roles
Stephen Downing work experience
A career timeline built from the work history available for this profile.
Hardware Refresh Technician
- Configured hardware - using PXE imaging, Active Directory & Microsoft Configuration Manager
- Used remote access to assist with configuration & deployment
- Created a few scripts to transfer user data - saving time, increasing accuracy, and reducing end user down time
- Located, and deployed new hardware to the designated locations, ensuring proper configuration
- Updated asset tracking through Service Now - for replacement and retired hardware
- Collaborated with team members through Microsoft Teams
Aug 2023 - Feb 2024
Identity & Account Management (Iam) Analyst
- Created, configured, and maintained user accounts; mostly in Active Directory, along with Office365 and other clinical systems
- Responsible for all aspects of Identity Access Management requests; onboarding / offboarding and maintaining security permissions
- Acted as an escalation point for the Service Desk
- Met established SLA's for account resolution
- Collaborated with team members through Microsoft Teams
- Remote administration (through Citrix & Remote Desktop)
Mar 2023 - May 2023
Help Desk Analyst
Steward Medical Group, Inc
- Provided help desk support for around 800 internal staff members for both EHR and IT
- Configured, deployed, and troubleshot desktop PCs, networked printers, IP phones, and peripherals
- Created and maintained user accounts (Athena, Active Directory, and Exchange)
- Assisted in identifying and resolving outstanding issues
- Conducted end user training for clinical staff (from 1 - 6 people), in-person, to improve efficiency
- Provided phone support to patients to ease navigation of their health portal
Sep 2021 - Feb 2023
Corporate Trainer
- EHR (electronic health record) Training Specialist – AthenaClinicals
- Conducted on-site, and remote individual and group end user training (from 1 - 20 people) - for doctors, managers, and clinical staff - to improve efficiency
- Provided on-site go-live support; advised clients on software features, configuration, and workflow
- Assisted in identifying and resolving outstanding issues
- Created and updated training materials
- Assisted peers with ongoing projects which included clinical content build, Meaningful Use reporting, and Patient Portal testing
Jan 2010 - Mar 2019
Software Consultant
Freelance
- Conducted on-site update testing, and end user training at hospital sites from 50-300 beds
- Advised clients on software features, configuration, and workflow
- Assisted in resolving outstanding issues
- Provided help desk support to end users via phone and remote control
Oct 2007 - Dec 2009
Implementation Software Specialist
- Conducted remote (WebEx) and on-site training and support throughout North America
- Maintained implementation timeline for multiple simultaneous projects; initiated requisite calls at defined milestones
- Researched and resolved issues related to software configuration and functionality
- Multi-tasked and communicated with staff across multiple MEDITECH applications
Mar 2006 - Sep 2007
2 education records
Stephen Downing education
Associate'S Degree, Computer Systems Networking And Telecommunications
Associate'S Degree, Accounting And Business/Management
FAQ
Frequently asked questions about Stephen Downing
Quick answers generated from the profile data available on this page.
What company does Stephen Downing work for?
Stephen Downing works for CharterCARE Health Partners.
What is Stephen Downing's role at CharterCARE Health Partners?
Stephen Downing is listed as Information Technology Desktop Support at CharterCARE Health Partners.
Where is Stephen Downing based?
Stephen Downing is based in New Bedford, Massachusetts, United States while working with CharterCARE Health Partners.
What companies has Stephen Downing worked for?
Stephen Downing has worked for Chartercare Health Partners, Southcoast Health, Beth Israel Lahey Health, Steward Medical Group, Inc, and Steward Health Care.
How can I contact Stephen Downing?
You can use AeroLeads to view verified contact signals for Stephen Downing at CharterCARE Health Partners, including work email, phone, and LinkedIn data when available.
What schools did Stephen Downing attend?
Stephen Downing holds Associate'S Degree, Computer Systems Networking And Telecommunications from Bristol Community College.
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