Susan Peabody Email and Phone Number
Susan Peabody work email
- Valid
- Valid
- Valid
Susan Peabody personal email
Susan Peabody phone numbers
Capabilities: Learning & Development, Instructional Design, Training and Facilitation, Customer Service Skills Development, Leadership Development and Coaching, Call Center implementation, Succession Planning, Servant Leadership, Talent Management and Acquisition.• 27 years of multi-industry Training and Organizational Development consulting experience in the development of customer service, sales, management, and technical skills• 27 years of Instructional design, development and facilitation experience using the ISD Model• Strong ability to review data from a variety of sources, identify critical success factors, and recommend actions• Skilled at process improvement through Business Reengineering and TQM skills• Results oriented team-player with the ability to work independently while managing multiple projects• Excellent written and verbal communication skills• Consistently completes projects on or before expected delivery times and within budget• Achieve Global (formerly Zenger Miller) Instructor Certification – Frontline Leadership Skills, Working Skills• Project Management Skills training certification• Forum Program Instructor Certification - Creating Customer Focus, Building Customer focus Face-to-Face Selling Skills, Influence Skills (Forum Corporation)• Systema Program Instructor Certification – Systematic Selling Dialog, Sales Analysis, and 360-degree Feedback workshops (Systema Corporation)• Information Mapping training certification: Developing Procedures, Policies & Documentation• Competency Based Interviewing training certification – Psychological Associates• Neuro-Linguistic Programming Techniques training certification (The study of Adult Learning Theories)• Myers Briggs Indicator Program, DISC Workshops • Human Resource Management – completed 36 hours of courseworkPreviously served 3 years on the Tri County Tennis Association Board of Directors, and 2 years as VP of the Board of Directors for Geneva Gardens.
Angel Fire Resort
View- Website:
- angelfireresort.com
- Employees:
- 131
-
Membership AssociateAngel Fire Resort Jun 2022 - PresentUnited States
-
Freelance Writer & Instructional Design & Website Development And ManagementSelf-Employed Aug 2016 - Feb 2019Angel Fire, NmCurrent: website management for Natchez Food and Wine Festival, Tourology and Rolling River Bistro.
-
Technical Consultant - Intellinex LlcXerox Jan 2015 - May 2016Madison, MsTechnical Consultant in the Client Services Group, managing the Learning Management System for 240,000 global employees at Ernst & Young Corporation. -
Learning Administration Manager - Intellinex LlcXerox Aug 2014 - Jan 2015Madison, Ms• Manage the training, development and continuous improvement initiatives for onshore and offshore Learning Administration team, in support of a client-facing Learning Management System. • Responsible for monthly reporting on progress and utilization to senior management and business unit executives. • Continually monitor, analyze and enhance training curriculum based on Internal and External Customer requirements.
-
Director Of Training, Financial Services GroupXerox Jan 2012 - Aug 2014Madison, MsManage all Onshore and Offshore trainers for the Financial Services Group. • Continually monitor, analyze and enhance training curriculum based on Internal and External Customer requirements.• Analyze, design, and develop procedural training materials for Soft Skills development and functional requirements for the Financial Services Group.• Responsible for the Knowledge Management group within the Xerox ITSM group, with a primary goal to improve efficiency by reducing the need to rediscover knowledge.• Managed training and development initiatives for the Financial Services Group (FSG) of Xerox Services, with a global staff of 15.
-
Gls Training SupervisorXerox Oct 2011 - Dec 2011Us - Ms, Tx, Ca, Sd, Ny
-
Sr. Learning And Development Consultant (Acs - A Xerox Company)Xerox Jan 2010 - Oct 2011Madison, Ms
-
Training OfficerJpmorgan Chase Sep 2006 - Dec 2009Madison, Ms• Analyzed, designed, and developed procedural training materials for the Federal and Private Student Loan Servicing Division, including: Accounting, Borrower Processing, Post-fund Servicing, Collections, Skip Trace, and Monetary Processing.• Team lead on multiple Student Loan Servicing projects. • Developed proprietary software user manuals and curriculum for internal projects: Pre-fund, Post-fund, CRM, PULSE, AppWorks, Chase Online Admin Tool, Taxport-Dashboard, iPhone application.• Participated in a Process Documentation project of all functional business areas of Loan Servicing during the acquisition by ACS. The documentation was used for the design and development of training materials, leader’s guides, job aids, activities, and assessments for the employees assuming the servicing role from our Madison location. -
Talent Development Consultant (Contract Position)Anderson Equipment Company Oct 2005 - Jun 2006Pittsburgh, PaConsulting Project Scope was to implement a Succession Planning and Workforce Development strategy. This included evaluating the existing talent starting at the management level; develop Position Profiles and Job Analysis, recruiting, retention, redeployment, and leadership and workforce development.Manager of Professional Development and Documentation -
Manager Of Training, Organizational Development And DocumentationCtr Systems Oct 1999 - Sep 2005Warrendale, PaResponsible for the development & roll out of the following initiatives: • Leadership Development and Training using the Servant Leadership Methodology• Customer Service Training Program • Sexual Harassment and Abusive Behavior Training• Developed a Structured Mentoring Program for New Hires• 360-degree Feedback Assessment program• Technical Skills Assessments for Gap Analysis and Strategic Training Plans• Succession Planning • Executive Coaching and Training• Began and facilitated a Management Book Club• Managed the design and development of all training and reference materials for CTR Systems proprietary software products• Completed the documentation of 17 User Guides for proprietary software and hardware products• Secured $50,000 in Grant Funds for 3 consecutive years in PA. Funds were used towards the development of technical skills for employees • Led the Executive Management Team to streamline and document all major business processes• Executive Management team member in the selection process for new business software applications• Facilitated Train-the-Trainer workshops for CTR customer facilitators• Developed a Sales Certification program • Developed the CTR Policies & Procedures prototype• Created a Management aid called the Manager’s Tool Box• Developed and implemented enterprise-wide e-learning programs• Increased Training revenue from $410,000 to $870,000 in 2 years with no increase in the number of trainers• Successfully managed within the departmental budget annually• Designed and developed a prototype for all sales-related training -
Senior Instructional DesignerEnvision Electrical Utility Software Design Corporation Dec 1998 - Jul 1999Santa Fe, New Mexico• Developed training materials for the (Oracle) Customer Information Management System (CIMS) application (Electrical Utility Billing software)• Trained customers and employees in the use of the CIMS application• Conducted on-site customer audience analysis, needs analysis, and task analysis • Designed and developed training blueprints and templates for instructional materials• Facilitated pilot and customer train-the-trainer sessions• Developed and managed a Training Database• Scheduled and managed contract and staff trainers
-
Center DirectorSylvan Learning Center Mar 1998 - Dec 1998Santa Fe, New Mexico• Developed a strategic plan to increase sales and improve marketing efforts• Monitored and managed primary business measurements, including budget, revenue, and expenses. • Managed 7 employees• Managed all staffing and payroll activities• Increased student enrollment by 200% in 6 weeks -
Senior Instructional Designer & Training ConsultantPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Jan 1997 - Dec 1997Dallas, Texas• Designed and developed “priority service” training programs for the Global Consultancy Practice, within the Management Consultant Services group• Developed a strategic plans for multiple projects• Managed project work-plans using estimating techniques, including staffing, time, and budget requirements• Analyzed and interpreted research, while applying best practices to develop recommendations, solutions, and strategic plans• Managed 3rd party vendor in the development of the system design for a product engineering software tool• Project Lead for the development of the Real Teams product• Team Lead in the development the marketing video for the Real Teams product. Involved developing scripts, working directly with the Texas Production company and travel to the filming site in Los Angeles, CA.• Utilized and managed the three mediums of training – Computer Based Training, Instructor led, and self-study programs• Delivered courseware that included identifying critical success factors for practitioner experts• Monitored course deliveries and ensured all materials meet the standards set by the client -
Project Manager, Instructional Designer And Training Consultant (Contract Position)The Cara Group Sep 1996 - Jan 1997Dallas, Tx• The Team-lead in Dallas, Texas for Bank One Corporation (The project was to consolidate 22 nationwide Regional Telebanking Centers into 2 facilities, one in Texas and one in Arizona)• Managed a team of 5 contract employees• Completed the analysis, design, development, and facilitation of training materials for a new Bank One Telebanking Call Center• Developed and facilitated train-the-trainer sessions for Bank One trainers• Developed a Coaching/Mentoring training program for Bank One coaches and trainers -
Senior Instructional Designer And FacilitatorBank United Of Texas Fsb Oct 1993 - Aug 1995Houston, Texas• Using the Instructional Systems Design Model, designed and developed technical and soft skill training to support the Mortgage Lending division • Conducted train-the-trainer classes for subject-matter-experts to conduct regional training sessions• Facilitated Frontline Leadership Management skills training throughout the western US region• Liaison between the Retail and Mortgage Banking Divisions on sales and marketing efforts • Developed Weekly Communication Branch Bulletins• Designed and developed training sessions and User Guides for proprietary mortgage software, Home Equity Line of Credit, Regulatory Compliance, and company specific products
-
Senior Training SpecialistBank United Of Texas Fsb Aug 1991 - Oct 1993• Performed the analysis, design, development, and facilitation of training programs in the areas of Sales, Management, Customer Service, Total Quality, Process Management, and product knowledge• Designed and developed Personal Banker University to include core curriculum programs for beginner, intermediate, and advanced sales representatives in the Retail Banking division• Responsible for creating a Sales Culture, by developing and implementing the Professional Banker Program• Conducted focus-group research, and analyzed the data for Customer Service strategic goals based on best practices• Team Lead for the production of training and marketing videos• Designed and developed a proprietary Interviewing guide, Process Management program, and New Hire Orientation program
-
Account Executive And Training ConsultantSystema Corporation, Oct 1990 - Jul 1991Greater Chicago Area• Generated sales leads and developed client business for Systema’s entire product line of Sales and Management Improvement Technology Systems (in the Chicago metropolitan area)• Instructor Certified in the Systema Selling Dialog training programs• Facilitated and coached managers on their 360-degree Sales and Management Feedback Results
-
Jr. ConsultantThe Forum Corporation 1987 - 1989Chicago, Illinois• Assisted senior consultants with large-scale Organizational Change projects and Customer Focus Awareness projects• Performed Quality Methodology research involving Crosby, Juran, Deming and other Japanese business management practices• Conducted Benchmarking Research of Best Practices, which included content coding and data analysis• Managed the logistics, budgets and profitability measures for the consulting division
Susan Peabody Skills
Susan Peabody Education Details
-
Sociology & Psychology -
Trinity Episcopal Day School
Frequently Asked Questions about Susan Peabody
What company does Susan Peabody work for?
Susan Peabody works for Angel Fire Resort
What is Susan Peabody's role at the current company?
Susan Peabody's current role is Part time.
What is Susan Peabody's email address?
Susan Peabody's email address is sp****@****net.net
What is Susan Peabody's direct phone number?
Susan Peabody's direct phone number is +157537*****
What schools did Susan Peabody attend?
Susan Peabody attended Millsaps College, Randolph College, Trinity Episcopal Day School.
What skills is Susan Peabody known for?
Susan Peabody has skills like Leadership Development, Organizational Development, Talent Management, Strategy, Process Improvement, Coaching, Team Building, Management, Change Management, Training, Leadership, Instructional Design.
Who are Susan Peabody's colleagues?
Susan Peabody's colleagues are Brian Jennings, Matthew Montoya, Andrea Boutelle, Jeannie Brunstad, Caleb Quintana, Amanda Haley, Michael Hawkins.
Not the Susan Peabody you were looking for?
-
Susan Peabody
Stow, Ma -
1draperandkramer.com -
Susan Peabody
Dallas-Fort Worth Metroplex3airgain.com, verimatrix.com, verimatrix.com3 +185867XXXXX
-
Susan Peabody
San Pablo, Ca1gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial