Simon Peacock Email & Phone Number

Redmond, Washington, US

Greenham, GB

Greenham, GB

Chelwood Gate, West Sussex, GB

Delivery of IT Operational Excellence transformation that includes shaping the future operating model for IT and creating the 2 year roadmap of service improvements. The work focuses on increasing the value the organisation gets from its IT with key deliverables including focusing on the transformation of End User Compute through increasing the pace of.

Basingstoke, Hampshire, GB

Head of IT Operations with accountability for the day to day delivery of IT to Sovereign Housing Association. Driving the development of the IT organisation and service offerings. Introduction of new services offerings, service design and support processes. During the time with Sovereign we revised the approach to internal customer support with new.

CityWest Homes is an award-winning property services provider based in London. CityWest Homes are delivering a digital transformation of its internal and customer facing services. This is a contract role reporting to the CTO to lead the day to day operations and design the IT roadmap and operating model for a 3-year digital transformation. My Operational.

Coventry, England, GB

Leadership of 3rd and 4th Line Infrastructure Operations supporting 73 Global sites and 12,000 Meggitt Employees producing high end components for the Defence, Aviation and Energy Markets. Created the programme structure to deliver the IT controls for GDPR, EU-US Privacy Shield, Cyber Essentials and Trade Compliance regulations.

Leading the Customer Delivery function within the Applications, Cloud and Enterprise business unit in Capita IT Services to ensure that services are implemented for customers to scope, quality, time and cost. Delivering the business plan and operating model for Customer Delivery for cloud services to ensure that the function has the necessary capabilities.

Broomfield, Colorado, US

Senior Director of Customer Care & Project Management. Leading teams delivering complex managed and unmanaged end-to-end solutions. Accountable for the revenue realisation across the sales channels through effective leadership across multiple regions. The role drives the successful delivery of a portfolio of large-scale customer projects and orders.

The role is accountable for development and operation of all solutions that are customer facing or used by front line colleagues to provide service to customers. This includes the online capability, order management, sales solutions, CRM, ticketing and billing.

Design and implement a ITIL aligned dedicated service team to deliver telecommunications to one of the world's largest retailers. Used structured methodologies including MOC, Rummler Brache and ITIL v3.

Lead the transformation of service and operating model for the delivery of wholesale broadband and mobile telephony services. Creation of a shared service organisation that reduced services credits from over £1.4m per year to less than £100k. Customer facing role working with customer CIOs.

Responsible for delivering scaleable, reliable and efficient support for over 600 applications that allow colleagues to deliver service to customers in UK, India, APAC and the US. Responsible for a £3m offshore service contract and UK based support teams for secure applications. Integration of the IT support from an acquired company delivering savings of.

Driving the use of metrics to improve the customer Service performance for customers and internal departments.

Delivery of all high volume services to Cable & Wireless' Resseler, Retail and Wholesale customers in the UK.

GB

Responsible for a team of 30 engineers completing the activation of over 20k broadband services. Responsible to the rectification of any failed activations with suppliers. Improved activation success rate from 64% to over 90%. Managed the transition of the activations customer base to Pipex and function into Cable & Wireless.

London, GB

Responsible for working with technical teams and vendors to set the technology roadmap for Vodafone UK's Radio programmes. Ensured budget and resource were in place to deliver the capabilities. Planned the annual radio rollout budget across the business functions of over £100m. Managed CAPEX budget of £60m for radio capabilities. Managed the project team.

London, GB

GB

Andover, Hampshire, GB

Leadership

Education record