-Coach people on how to effectively speak in all situations, because how you speak matters!-Execute all steps in the hiring process from sourcing employees, setting interviews, interviewing, hiring and on-boarding.-Create all required analytic reports up to, and including the P & L for the business.-Oversee the daily operations of the staff, and ensure they have all the tools to create a superb customer experience.-Create and execute social media and traditional marketing campaigns to drive business.

-Provided oversight with the completion of construction, licensing, and inspections, as well as with staffing, stocking, training, and pre-selling for two Houston stores.-Drove efforts in leading Memorial store business to nationwide dominant sales metrics within first year including pre-sales.-Conceptualized and implemented full sales and marketing program for Woodlands store to drive key performance indicators (KPIs).-Directed the Science, Technology, Engineering, and Mathematics (STEM) education program within the Houston market.-Managed operations of the training city for flight instructor training programs and company bench advantage.

• Ensured daily delivery of service, selection, and value, while rendering assistance in hiring, training, retaining, and scheduling team members.• Partnered with store manager to coordinate planned payroll and controllable expenses.• Effectively educated the store team for customer service and store presentation improvement.• Traveled to other markets to offer help regarding hiring, new employee orientation and store merchandising/presentation.

• Spearheaded the formulation, management, and implementation of operational processes and tasks to support retail and service sales for 30 stores.• Assumed accountability in guaranteeing standardized plan-o-gram execution as well as merchandise and display uniformity.• Revised good business practices to enhance the performance, productivity, efficiency, and profitability of the stores.• Developed and implemented a systematized training program for numerous associate levels from general manager to merchandiser to cashier.

• Made substantial contribution in managing the retail store and service center composed of 30 service and repair bays, from earnings before interest, tax, depreciation and amortization (EBITDA) of $468K to $1.14M.• Expertly supervised all store activities and staff, which included service and parts counter, shop, warehouse operations, and full profit and loss responsibility to attain maximum sales and productivity by establishing a merchandise-driven and customer-focused environment.• Directed inventory through minimum or maximum optimization, Oracle utilization, and merchandise supply, storage, and accessibility monitoring.• Kept focus on key business initiatives, store presentation, marketing execution, and daily operational cost control.• Led the recruitment, selection, and training of staff, as well as assistance on the developmental opportunities.