Diana S. Email and Phone Number

Maintains CIS training for 58 Community Colleges using ServiceNow. Creates reports using ServiceNow. Posts rosters and registration information Using ServiceNow. Responsible for archiving classes. Responsible for using Teams to create training links and monitor sessions. Responsible for updating training site using ServiceNow. Responsible for creating a teamsite for the College User Support Team using SharePoint 2010. Responsible for providing consulting for other teams using SharePoint 2010. Responsible for cloning environments using SA Valet and Unix. Responsible for loading patches in environments using SA Valet and Datatel Colleague. RACF Administrator for the 58 community colleges. Responsible for collaborating with Ellucian consultants to provide training to the 58 community colleges. Part of a team that was responsible for converting Service Catalog in ServiceNow to Registration System.

Provides Tier I support for 58 Community Colleges. Provides application support using Datatel Colleague. Performs research using Serena to aid in resolution of help desk tickets. Resets passwords and submits course requests using Unix. Resolved approximately 800 help desk requests.

Provided Tier I support for approximately 2500 users. Provided support for Windows XP, Microsoft Office Suite. Resolved problems for the following applications: Ecrash, Ecitation, CAD and GS Search, Intellimobile. Responsible for logging all support calls into the help desk system. Responsible for training the users on all the applications listed. Responsible for providing documentation on all the applications. Trained approximately 600 State Highway Patrol Troopers.

Maintained the Polaroid Badge system for four Nuclear Plants using Visual Basic 6 and Oracle 8.0. Updated and maintained the Access Tracking system for four Nuclear Plants using Visual Basic 6 and Crystal Reports 6. Prepared visual aides and manuals for training. Worked with clients to establish specifications for applications. Resolved software and hardware conflicts on the XP and Windows 98 desktop. Trained users following implementation of applications. Earned the Energy Advantage Award for implementation of Polaroid Badge System.

Updated and maintained health insurance programs using Visual Basic 6.0. Prepared reports to track consumer applicants for health insurance using Crystal Reports 5.0.Worked with clients on specifications for the report changes. Responsible for documenting all applications.

Provided software analysis, design, and implementation for computer-based training programs for pilots. Prepared training programs using Visual Basic 3.0 and Quest. Documented all applications.

Provided customer service for all UPS packages. Performed tracking on UPS packages. Answered billing questions. Answered approximately 100 calls a day.

Requisitioned parts for Air Force jets. Maintained inventory and created reports for management. Performed investigations on lost parts. Supervised 3 people. Responsible for providing supply assistance for the Air Force jets during Desert Storm.